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Client Care Coordinator

2 weeks ago

Bayswater, Australia Edenhills Lawnswood Pet Cremation Full time

**Phone Support and Client Care**

**Part-Time role - 34 hours per week**

**Sunday to Thursday roster - equivalent to Full-time wages**

**Mon to Thur 8:00 - 4:00 pm and Sun 8:00 - 1:00 pm**

Our Client Care team is growing and we are currently looking for a dedicated, compassionate animal lover looking to fulfil our clients’ needs in pet aftercare support to our clients.

You will also be required to assist incoming clients to our office, receive pets, attend viewings and display products.

**About the role**:
As the first point of contact, we require a high standard of personal presentation and an understanding and empathetic manner.
- Join a dedicated team of like-minded people with a genuine love and respect for animals
- Coordinate and schedule pet aftercare bookings with both the public and vet clinics
- Assist clients who bring their pets to our office
- Prepare our viewing facilities for client visits
- Work closely with our Preparation, Crematorium and Area Manager teams to ensure we deliver on our promises, every time, every day
- Carry out accurate data entry and payment processing tasks
- Undertake general office administration duties as required

**To be successful in this role you will**:

- Have excellent verbal and written communication skills
- Have an empathetic, caring and professional manner
- Have exceptional attention to detail
- Be a supportive and positive team member with a "can do" attitude
- Be reliable, organised and flexible to meet the changing needs of the business
- Have intermediate computer skills (Microsoft Office experience is essential)
- Have the desire and ability to learn new skills and absorb knowledge quickly
- Be physically fit as this role will require handling pets from time to time
- A COVID vaccination certificate

**We can offer you**:

- Our strong people-first culture
- InvoCare Employee Share Plan
- Employee Assistance Plan
- Annual Flu vaccination
- InvoCare group access to discounted funerals
- Birthday leave
- Lifestyle Rewards program

**Application process**

We pride ourselves on being caring, down to earth and professional. Tact, discretion and integrity are attributes that we rate very highly.
- tell us why you have applied for the position and what skills and experience you can bring to the team. Applications will not be accepted without a cover letter.

**“Honouring a lifetime of unconditional love."