Receptionist/administration Assistant

Donash Education Centre is a leading educational organization comprising Tutors SA, MedPrep, and STEM Centre Australia. As our sector's largest and fastest-growing company, we are dedicated to delivering outstanding educational services and empowering students through innovative learning experiences.

With the purpose of “Inspire Learning “at Donash, we teach and mentor students from Reception - Year 12 students. We have more than 800 enrolled students overall and more than 50 highly passionate, qualified and experienced teaching staff from various fields.

Donash Education Centre, home to Tutors SA, MedPrep, and STEM Centre Australia, is an award-winning, leading educational organization. As South Australia’s largest and fastest-growing entity in the sector, we are committed to delivering exceptional educational services that empower students through innovative learning experiences. Our mission, **"Inspire Learning,"** supports over 800 students from Reception to Year 12, with a team of over 50 dedicated and highly qualified educators.

At Donash, we believe in Smarter Collectively, fostering collaboration and academic excellence. We uphold Commitment, Hard Work, and a Growth Mindset, creating a supportive environment where students and staff alike can thrive.

Role Summary

This position is crucial in supporting our student enrolment process, administrative operations, and engaging with students, parents, and tutors to ensure smooth and effective center management.

**Key Responsibilities**
- Superior Customer Service & Engagement: Provide friendly and professional support to students, parents, and visitors. Address inquiries, provide information on class schedules, and offer exceptional customer service to foster positive relationships.
- Enrolment Assistance: Support the enrolment process for new and returning students, ensuring that enrolment flow is followed and all documentation is completed accurately and efficiently.
- Administrative Support: Handle general administrative tasks such as filing, data entry, preparing materials for students and staff, and maintaining student records.
- Operational Coordination: Assist in coordinating operational activities, including ensuring smooth class schedules, maintaining educational resources, and supporting various internal functions.
- Marketing & Promotion: Help with the creation and distribution of marketing materials and support promotional efforts, including social media and website content.
- Cross-Team Collaboration: Work alongside the Operations Manager, Marketing Specialist, and Centre Receptionists to ensure smooth operations across both locations.

**About you**

**You will bring**:

- Experience in Administration or Customer Service: Previous roles in administration or customer service, preferably in an education setting.
- Excellent Communication Skills: Ability to interact with students, parents, and staff effectively and professionally.
- Strong Organizational Skills: A detail-oriented and efficient approach to managing multiple tasks and priorities.
- Marketing or Promotional Experience (preferred): Experience in content creation or promotional activities, particularly within an educational context.
- Tech Savviness: Comfort with Microsoft Office Suite and an ability to learn new systems quickly.
- Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities.

**Qualifications**:

- Currently pursuing or completed tertiary qualifications in Business Administration, Marketing, Education, or a related field are highly desirable.

What We Offer
- A supportive and collaborative team environment where your contributions will directly impact the success of our centers and students.
- Opportunities for professional development and growth within a rapidly expanding organization.
- A competitive salary and benefits package, commensurate with your experience.

Application Process

**Job Types**: Part-time, Permanent

Pay: $27.50 - $35.00 per hour

**Benefits**:

- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift
- Monday to Friday
- Rotating roster
- Weekend availability

Ability to commute/relocate:

- Campbelltown SA 5074: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 08/03/2025
Expected Start Date: 10/03/2025