Support Officer, Rail Academy Newport

Location: Melbourne | Western Metropolitan

Job type: Full time

Organisation: Level Crossing Removal Project

**Salary**: $73,842 - $89,661

Occupation: Administration/Secretarial

Reference: 1160

Join us and be part of Victoria’s Big Build, working within the award-winning Level Crossing Removal Project. We’ve already removed some of Victoria’s most dangerous level crossings, and we’re not stopping any time soon with work to last us until at least 2030. There has never been a better time to get amongst the action

**About the role**

Our Rail Academy Team are looking for a Support Officer to be based on site in Newport with particular skills in customer service, organization and willingness to be hands-on to join their busy team. The team requires someone to help them continue to run a smooth operation at the Rail Academy.

On a day-to-day basis, you will find yourself:

- Open and close the centre, set up and pack up of the centre ensuring rooms and meals room are left in a clean and tidy state at the end of each day.
- Customer service duties including answering phones, taking bookings, and confirming classrooms and administration of the online booking system.
- Provide exceptional face-to-face and written customer service to users, stakeholders, contractors, and visitors the Rail Academy

This role is a part-time position (Monday, Tuesday, Wednesday and Thursday) on a 12-month fixed term contract, paying a salary between $73,842 and $89,661 (pro-rata) + superannuation.

Your Manager has over 15 years’ experience in operations and project management, and she has a passion for mentoring her staff to ensure they can do their job to the best of their ability. She wants you to challenge yourself, strive to excel, and maintain great relationships with your team. She will encourage you, and is a hands-on leader - she will jump in and help the team without hesitation

**About you**

You are someone that thrives in a busy environment and wants to utilise your people and organisational skills in a face to face role.

Let’s get technical - what skills and requirements do we expect you to have?
- Organisational skills - you love a to-do list, and you love being able to tick tasks off each day to ensure smooth running of the Centre
- You are comfortable and confident working alone, as you’ll be opening up or locking up the Centre on your own when on shift. You also have the flexibility to work on Saturdays as required.
- You have tremendous people skills and thrive on giving visitors a great experience while at the Centre.

**About LXRP**

At LXRP we’re not only removing level crossings, but also removing barriers and creating a long lasting legacy for our communities.

Inclusion is a priority for us, and we are committed to creating an employee community that reflects those in which we work. We value diverse representation at all levels of the organisation.

As leaders in the transport sector, we provide secure pathways into the industry for:

- Women
- People who identify as LGBTQIA+
- People living with a disability
- Aboriginal and Torres Strait Islanders
- Refugees or asylum seekers
- People facing barriers to employment.

We offer and encourage flexible work and purchased leave arrangements for all employees to support wellbeing, family or carer commitments and other personal circumstances.

We also place great importance on professional development and growth through both formal training opportunities and lessons learnt.

Health, safety and wellbeing are at the heart of what we do. We aim to create a safe and healthy workplace for everyone, every day, everywhere.

**What next?**
- Describe a time when you were instrumental in creating or improving a good relationship with another department within your company.
- Describe a team project you have worked on. What was your role and what impact did you have?

After assessing your CV and answers to the above questions, the next steps will be a phone screen, followed by an interview that will include a short activity where you can showcase your skills and potential.

**Need more information?**

CLICK HERE for the Support Officer, Rail Academy position description including further details about accountabilities, capabilities and key duties for this role.

For specifics about the recruitment process entailed, or a confidential discussion around any special accommodations or adjustments to the recruitment process you may need in order to participate to the best of your ability, contact Yuki Yugarajan, Talent Acquisition Adviser on 0476207341 connect with them on LinkedIn.

**Visit us**:levelcrossings.vic.gov.au

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