Customer Service Representative and Administrative

2 weeks ago

Hurstville, Australia K.Y. Solutions Pty Ltd Full time

It is a casual/part-time position, and required that the applicant be available for a minimum of two days per week (ideally Mondays and Fridays).

Typical hours are 9:00am - 5:30pm, and Fridays are 9:00am - 4:00pm.

Preferred Requirements:

- In-progress or completed degree in: Computer Science, Engineering, Science, or Information Systems
- Technician, IT support or tech retail experience

A large part of the role is communicating with customers, understanding their unique situations, and providing informed recommendations and services. Understanding diagnostic and repair procedures, communicating these to customers, and managing service details during these processes.

Comprehensive training will be provided for applicants who proceed through the interview stages.

Preferred Experience:

- Customer service experience in either hospitality or retail
- Tutoring experience
- Administrative support / service desk experience

The ideal applicant will:

- Possess excellent written and oral communication skills
- Solid planning and organisational skills
- Be well presented and professional in your approach
- Demonstrated empathy, resilience, self-motivation, confidentiality and flexibility
- Demonstrated computer literacy and administration experience with an eye for detail
- Be able to work within a diverse energetic team environment
- Be able to quickly establish and maintain professional relationships with key stakeholders, community organisations and local employers
- Demonstrate proficient IT knowledge and tech literacy
- Work accurately and efficiently

Work Remotely
- No

**Job Types**: Part-time, Casual

**Salary**: $25.00 - $30.00 per hour

Schedule:

- Fixed shift

COVID-19 considerations:
Employees and customers are required to wear masks in-store.

**Education**:

- High School (Year 12) (required)

**Experience**:

- Customer service help desk/administrative: 1 year (preferred)

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