Customer Service Representative

2 weeks ago

Hurstville, Australia Wellness Department Full time

The Opportunity:
Looking for a Part-time Customer Relations Team Member

W. Department clubs are lively places where no two days are the same. As a Customer Relations Team Member at W. Department Hurstville, you will be responsible for the operational success of your club. Your role will be to use your people leadership skills, financial acumen, analytical capability, and management expertise to oversee all membership accounting issues. You will be required to showcase your leading interpersonal, communication skills to deliver an exceptional member experience.

Key Responsibilities:
Achieve retention goals for your club on a monthly and annual basis

Work with the front desk team to help over-see membership accounting issues and concerns

Oversee initiation of company initiatives and programs

Weekly, monthly, and annual reports

Be focused on great customer service

Collect arrears owing from current and expired members

Work with our third party Collection agency

have a positive and calming phone manner

To be successful in this role you will need:
Accounts experience, ideally within the fitness industry

Minimum of 1 years experience

Ability to accurately record and report key figures to senior management

Ability to engage and inspire a diverse team across club operations

Exceptional verbal and written communication skills

Highly organised

Team player

In return we offer you:
Ongoing training and support in the development of your people & operational leadership skills

A free all club access, plus 1 x free memberships

Onsite Parking

About Wellness Department

Wellness Department

Change Yourself From Now

Everyone knows that fitness is good for you. But at Wellness Department, we make it fun — and we’ll help you find a routine that works for your lifestyle and personal goals. Whether you’re new or a seasoned veteran, we’ve got what you need to stay healthy and feel great.

As a leading Gym, we were founded back in 2020 to be a place where anyone can come and join in on the fitness fun. We want you to leave feeling better than ever. Showing up can be the hardest part. Let us take care of the rest.

**Job Types**: Part-time, Casual

Expected hours: 12 - 24 per week

Schedule:
Day shift

Morning shift

Work Authorisation:
Australia (preferred)

Work Location: In person

Report job

**Job Types**: Part-time, Casual

Pay: $24.99 - $32.00 per hour

Expected hours: 12 - 24 per week

**Benefits**:

- Employee discount
- Gym membership
- Professional development assistance

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Rotating roster
- Weekend availability

Supplementary Pay:

- Commission

Work Authorisation:

- Australia (preferred)

Work Location: In person

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