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The Opportunity:
Looking for a Part-time Customer Relations Team Member
W. Department clubs are lively places where no two days are the same. As a Customer Relations Team Member at W. Department Hurstville, you will be responsible for the operational success of your club. Your role will be to use your people leadership skills, financial acumen, analytical capability, and management expertise to oversee all membership accounting issues. You will be required to showcase your leading interpersonal, communication skills to deliver an exceptional member experience.
Key Responsibilities:
Achieve retention goals for your club on a monthly and annual basis
Work with the front desk team to help over-see membership accounting issues and concerns
Oversee initiation of company initiatives and programs
Weekly, monthly, and annual reports
Be focused on great customer service
Collect arrears owing from current and expired members
Work with our third party Collection agency
have a positive and calming phone manner
To be successful in this role you will need:
Accounts experience, ideally within the fitness industry
Minimum of 1 years experience
Ability to accurately record and report key figures to senior management
Ability to engage and inspire a diverse team across club operations
Exceptional verbal and written communication skills
Highly organised
Team player
In return we offer you:
Ongoing training and support in the development of your people & operational leadership skills
A free all club access, plus 1 x free memberships
Onsite Parking
About Wellness Department
Wellness Department
Change Yourself From Now
Everyone knows that fitness is good for you. But at Wellness Department, we make it fun — and we’ll help you find a routine that works for your lifestyle and personal goals. Whether you’re new or a seasoned veteran, we’ve got what you need to stay healthy and feel great.
As a leading Gym, we were founded back in 2020 to be a place where anyone can come and join in on the fitness fun. We want you to leave feeling better than ever. Showing up can be the hardest part. Let us take care of the rest.
**Job Types**: Part-time, Casual
Expected hours: 12 - 24 per week
Schedule:
Day shift
Morning shift
Work Authorisation:
Australia (preferred)
Work Location: In person
Report job
**Job Types**: Part-time, Casual
Pay: $24.99 - $32.00 per hour
Expected hours: 12 - 24 per week
**Benefits**:
- Employee discount
- Gym membership
- Professional development assistance
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Rotating roster
- Weekend availability
Supplementary Pay:
- Commission
Work Authorisation:
- Australia (preferred)
Work Location: In person
