Customer Service Officer

7 days ago

Hurstville, Australia HCF Full time

**About the Role**

As a Customer Service Officer at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund Your personal touch will help guide our members in making informed healthcare choices.

**Responsibilities**
- Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.
- Ensure resolutions to our members’ problems that go beyond expectations.
- Maintain the accuracy of our membership information in accordance with organisational policies and procedures.

**About you**
- Possess a keen drive to make a difference in members' lives, with experience in needs-based selling being highly desirable.
- Proven background in customer service environments, with the ability to build rapport quickly and confidently.
- Quick to grasp complex computer systems.
- Thrives in a collaborative team environment.
- Adaptable to evolving work practices and needs.

**Culture & Benefits**
- Purpose-Driven Passion_ - We are united by a common purpose - to make healthcare affordable, understandable, high quality and member-centric.
- Wellness and Work-Life Balance - _We’ll equip you with the necessary skills and tools to support your personal well-being journey, ensuring you perform at your best. Our offerings include:

- **50% subsidy on HCF Hospital and/or Extras Cover**.
- **18 Weeks of Parental Leave** for all new parents
- **Mental Health & Wellbeing Programs**, including workshops, fitness classes, flu vaccinations, skin checks and more
- **Discounts on HCF’s entire suite of products**, including Life, Pet and Travel Insurance, as well as Fitness First gyms and on our Eyecare products.
- Collaboration and Inclusivity - _We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.
- Continuous Learning and Growth - _We believe in lifelong learning. Our organization provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage growth and curiosity.

**Next Steps

  • Customer Service Officer

    2 weeks ago

    Hurstville, Australia RSEA Safety Full time

    Customer Service OfficerAbout UsRSEA Safety is Australia's leading independent omni-channel provider in the safety market, with approximately 1,000 dedicated employees nationwide.Our mission is to keep workplaces safe by supplying essential workwear, footwear, personal protective equipment, and safety products to major clients like Boral and KFC. Our range...

  • Retail Customer Service Officer

    5 hours ago

    Hurstville, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service

    2 weeks ago

    Hurstville, Australia Brightstar Nursing Australia Pty Ltd Full time

    **Customer Service: Healthcare** Brightstar Nursing Australia Pty Ltd is seeking a **Customer Service** to add on values into its rapidly growing team specializing in healthcare. **Qualifications & experience**. - Excellent verbal and written communication skills - Excellent telephone manners - Ability to work in a fast-paced environment. - Able to use...

  • Customer Service Specialist

    2 weeks ago

    Hurstville, Australia Westpac Group Full time

    **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. Your role of Customer Service Specialist is a key customer facing position in our branch network as you will have quality conversations...

  • Casual Venue Services Officer

    2 weeks ago

    Hurstville, Australia Georges River Council Full time

    **Are you looking for an opportunity to be part of an innovative and collaborative Council?** We have multiple exciting opportunities for **Casual Venue Services Officers** to join our Programming and Operations team. **What We Offer** - Casual opportunity to build on your experience - Competitive hourly rate from $31.89 per hours plus 25% loading and 11%...

  • Customer Service Advisor

    1 week ago

    Hurstville, Australia St.George Full time

    **What’s the role?** A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other...

  • Customer Service Advisor

    2 weeks ago

    Hurstville, Australia St.George Full time

    **Join a supportive team in our Hurstville branch**: - **Permanent Full Time position (Saturday availability essential)**: - **Customer service role working with the local community** **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their...

  • Customer Service Manager

    4 days ago

    Hurstville, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a store, distribution centre, manufacturing site, or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the role**: Reporting to...

  • Customer Service Advisor

    6 days ago

    Hurstville, Australia St.George Full time

    **Join a supportive team in our St George Branch**: - **Permanent full time position at Hurstville, **must be available to work on Saturdays**: - **Customer service role working with the local community **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By...

  • Barista/customer Service

    2 weeks ago

    Hurstville, Australia souL origin Hurstville Full time

    Soul Origin Hurstville is currently seeking [Part Time / Casual / Full Time] **BARISTAS/ All rounder** to join the team! Do you have a passion for coffee? Thrive in a fast-paced environment? And love engaging with customers? Then this role is for you! As a Soul Origin Barista, you’ll have access to the highest quality Specialty Coffee and work with the...