Guest Services Officer

2 days ago

Melbourne, Australia Park Hyatt Melbourne Full time

Summary

**About Park Hyatt Melbourne**

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-de-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

**About the Role**

As the Guest Services Officer (Overnights), you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation for arriving and departing guests. Working in a team of 4, you will be supporting the Overnights Assistant Manager and Front Office Manager to manage the day-to-day operations of the hotel in order to achieve our purpose.

**Some of the responsibilities include**:

- To ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness
- To handle all arrival and departure records
- To perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out
- To show hotel rooms and suits to prospective clients and guests
- To handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
- To assist in maintaining a high level of security for guests, staff and hotel property
- To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary

**Qualifications**:
**Qualifications**
- Previous work experience in a similar fast-paced hotel operations or reservations environment
- Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
- Superior customer service skills along with excellent service resolution skills
- The capability of working both autonomously and as part of a team
- The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
- The flexibility to work on a rotating 24/ roster, including public holidays

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

  • Guest Service Officer

    4 days ago

    Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

    Summary **About the Role** The Guest Service Officer (GSO) creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. **Your Core Purpose will be**: Reporting to the Duty Manager, the GSO provides guests with an...

  • Guest Service Officer

    4 days ago

    Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

    Summary Ready to be part of team that cares for people so that they can be their best? We turn trips into journeys, encounters into experiences and jobs into careers. Join us at Hyatt. A **Part Time** **Guest Service Officer**role is now available at Hyatt Place Melbourne Caribbean Park located in the south eastern suburbs of Melbourne. **About the...

  • Guest Service Officer

    4 hours ago

    Melbourne, Victoria, Australia Citadines on Bourke Melbourne Full time $60,000 - $90,000 per year

    Join the Citadines on Bourke Melbourne CrewCitadines is a leading hospitality brand offering modern, flexible accommodation in the heart of the world's most vibrant cities. Designed for curious and dynamic travellers, we strike the perfect balance between work and leisure — blending exceptional service with local cultural experiences that bring the city to...

  • Guest Services Officer

    2 days ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-de-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Guest...

  • Guest Services Officer

    4 days ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **Care Connects Us** At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated. **About Park Hyatt...

  • Guest Services Specialist

    6 days ago

    Melbourne, Victoria, Australia The Lyall | South Yarra Full time $60,000 - $80,000 per year

    Are you passionate about hospitality and guest service excellence? The Lyall South Yarra, Melbourne's original boutique hotel, is seeking a dedicated and experienced Guest Service Agent for our Front Office team. If you thrive in a fast-paced environment, excel at problem-solving, and are committed to providing exceptional guest experiences, we want to hear...

  • Premium Guest Services

    1 week ago

    Melbourne, Australia Compass Group Australia Full time

    **_At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs - even before they do, saving precious...

  • Guest Services Representative

    5 hours ago

    Melbourne, Victoria, Australia Village Roadshow Full time $45,000 - $60,000 per year

    About UsVillage Entertainment is a leading Australian entertainment company, proudly Australian-owned and home to the iconic Village Cinemas. Our head-office is located in the vibrant South Yarra, where our passionate and creative team brings energy and innovation to everything we do. The people at Village Entertainment are what makes it an exciting, fun...

  • Guest Service Representative

    1 week ago

    Melbourne, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024301113 **Location**: Melbourne, Victoria Stamford Plaza Melbourne is a five-star hotel located at the “Paris end” of Little Collins Street in the heart of the shopping and theatre district. Stamford Plaza Melbourne is looking for an experienced Guest Service Representative to joining our growing team. Permanent full-time...

  • Guest Service Agent

    1 week ago

    Melbourne, Victoria, Australia Next Hotel Melbourne Full time $40,000 - $60,000 per year

    Join our team at Next Hotel MelbourneAre you passionate about creating unforgettable guest experiences in a vibrant and stylish environment? Pro-invest Group is excited to invite applications for the Guest Service Agent position at Next Hotel Melbourne, where exceptional service and immersive experiences come together in Melbourne's premier retail and dining...