Premium Guest Services

2 days ago

Melbourne, Australia Compass Group Australia Full time

**_At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs - even before they do, saving precious time and enhancing the guest experience._**

With our business expanding in our **_premium guest services_** sector **Rapport**, we are excited take over a new location in **_Melbourne CBD, _**commencing mid-July

Due to this we are on the lookout for guest service extraordinaries. Full time positions available**:Reception Manager**,** Corporate Receptionist**and two **Concierge**positions.

**Reception Manager: Key Responsibilities**:

- Lead and mentor a small high-performing guest services team
- Manage office audits, floor plans, and space utilisation projects
- Drive improvements in operational performance and service delivery
- Oversee client-facing tasks: calls, project tracking, SLA-based responses
- Handle escalations and ensure timely issue resolution
- Coordinate office events, power-downs, and major initiatives
- Uphold and exceed client KPIs and service levels

**Corporate Receptionist: Key Responsibilities**:

- Deliver a warm, professional first impression to all guests and clients
- Maintain pristine presentation of reception and meeting spaces
- Manage meeting room bookings and provide timely updates
- Support diary management, mail distribution, and admin tasks
- Provide front and back-of-house operational support as needed

**Concierge - Key Responsibilities**:

- Manage visitor check-in, passes, and access in line with security protocols
- Ensure a polished and premium reception environment
- Act as a key point of contact for all guest-related queries
- Assist the Reception Manager with compliance, training, and reporting
- Build strong relationships with clients and act on feedback proactively

**You will bring**:

- Professional, polished, and confident dealing with senior executives
- Excellent interpersonal skills with a strong customer focus
- Advanced Microsoft Office skills with keen attention to detail
- Previous experience in high-profile corporate or media environments
- Proven leadership and team management (Reception Manager only)
- Exceptional account management experience with C-suite stakeholders

**What You’ll Gain**:

- Access to 100+ exclusive retail discounts
- Ongoing training and development opportunities
- Clear career progression and internal mobility
- Work-life balance in a premium, supportive environment

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