Guest Service Representative

1 week ago

Melbourne, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2024301113
**Location**: Melbourne, Victoria
Stamford Plaza Melbourne is a five-star hotel located at the “Paris end” of Little Collins Street in the heart of the shopping and theatre district.
Stamford Plaza Melbourne is looking for an experienced Guest Service Representative to joining our growing team.
Permanent full-time position.
Rotating shift, morning and afternoons including weekends
38 hours per week.
As a Guest Service Representative, you will be responsible for overseeing the day to day operations of the hotel, as well as supporting the Front Office Manager in delivering an exceptional guest experience.
A professional attitude and absolute passion for customer service is vital for success in this role, as well as time management and sound problem-solving skills.
A natural leader with a 'hands on' approach,
Insists on leading by example
Strong problem-solving skills
Excellent verbal and written communications
Excellent presentation and grooming standards
Flexible working hours including nights, weekends and public holidays
Previous hotel supervisory experience and
Opera experience will be highly regarded
**Key job responsibilities include**:
Process and assist with check-in/check-out of guests
Actively resolve guest issues and challenges presented on shift
Provide guidance, support training and leadership of front office team
Assist in delivery of front office staff development
Assist in all hotel departments during peak times whilst ensuring a high level of service is maintained
Responsible for the health and safety of all patrons, guests and staff members.
Culture and Benefits
Tailored coaching and mentoring program.
Great team and environment.
Free staff meal.
Discounts within the group.
How to Apply
If you believe you have the drive and skills to succeed in this role
Stamford Hotels & Resorts is an Equal Opportunity Employer.

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