Guest Services Officer

1 week ago


Melbourne, Australia Park Hyatt Melbourne Full time

Summary

**Care Connects Us**

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

**About Park Hyatt Melbourne**:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

**Benefits of working with us**:

- Leading global hotel brand with career advancement opportunities
- Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
- Complimentary duty meals whilst on shift
- Discounted food & beverage and park club health & day spa treatments
- Discounted onsite car parking
- Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
- Generous paid time off and holiday policies including paid parental leave and wellbeing leave
- 10% discount with NIB Health insurance

**About the role**:
As the Guest Services Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation for arriving and departing guests. Working in a team of 12, you will be supporting the Front Office Manager to manage the day-to-day operations of the hotel in order to achieve our purpose.

**Some of the responsibilities include**:

- To ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness
- To handle all arrival and departure records
- To perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out
- To show hotel rooms and suits to prospective clients and guests
- To handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
- To assist in maintaining a high level of security for guests, staff and hotel property

**Qualifications**:

- Previous work experience in a similar fast-paced hotel operations or reservations environment
- Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
- Superior customer service skills along with excellent service resolution skills
- The capability of working both autonomously and as part of a team
- The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
- The flexibility to work on a rotating 24/ roster, including public holidays



  • Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

    Summary **About the Role** The Guest Service Officer (GSO) creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. **Your Core Purpose will be**: Reporting to the Duty Manager, the GSO provides guests with an...


  • Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

    Summary Ready to be part of team that cares for people so that they can be their best? We turn trips into journeys, encounters into experiences and jobs into careers. Join us at Hyatt. A **Part Time** **Guest Service Officer**role is now available at Hyatt Place Melbourne Caribbean Park located in the south eastern suburbs of Melbourne. **About the...


  • Melbourne, Victoria, Australia Hyatt Place Melbourne, Caribbean Park Full time

    SummaryReady to be part of team that cares for people so that they can be their best?We turn trips into journeys, encounters into experiences and jobs into careers. Join us at Hyatt.A **Part Time** **Guest Service Officer**role is now available at Hyatt Place Melbourne Caribbean Park located in the south eastern suburbs of Melbourne.**About the Role**The...


  • Melbourne, Victoria, Australia Hyatt Place Caribbean Park Melbourne Full time $104,000 - $130,878 per year

    WELCOME TO HYATT PLACE MELBOURNE CARIBBEAN PARK Ready to be part of team that cares for people so that they can be their best?We turn trips into journeys, encounters into experiences and jobs into careers. Join us at Hyatt.  A Casual Guest Service Officer role is now available at Hyatt Place Melbourne Caribbean Park located in the south eastern suburbs of...

  • Guest Service Officer

    3 weeks ago


    Melbourne, Victoria, Australia Hyatt Centric Full time

    OverviewJoin to apply for the Guest Service Officer role at Hyatt Centric.Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.Featuring 277 luxurious rooms, as well as an indoor pool and gym,...

  • Guest Service Officer

    3 weeks ago


    Melbourne, Victoria, Australia Hyatt Centric Full time

    OverviewJoin to apply for the Guest Service Officer role at Hyatt Centric.Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.Featuring 277 luxurious rooms, as well as an indoor pool and gym,...


  • Melbourne, Victoria, Australia Hyatt Place Melbourne, Caribbean Park Full time $104,000 - $130,878 per year

    SummaryTo provide courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.To ensure that the guests are offered the...


  • Melbourne, Victoria, Australia Park Hyatt Melbourne Full time

    Summary**Care Connects Us**At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.**About Park Hyatt...


  • Melbourne, Victoria, Australia Park Hyatt Melbourne Full time

    Summary**About Park Hyatt Melbourne**Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.**About the Role**As the Guest Services...

  • Guest Service Officer

    18 hours ago


    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Hyatt Centric Melbourne**: Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene. Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel...