Customer Service Manager

3 days ago

Somerton, Australia Apprise Consulting Pty Ltd Full time

Melbourne Tractors is a leading supplier of new and used construction and earthmoving equipment, with branches located in Somerton and Dandenong, Victoria. A family-owned company that is successfully operating from 4 locations around Victoria with branches at Somerton, Dandenong, Ballarat, and Terang for over 30 years.

Melbourne Tractors is the authorised dealer for Kobelco Excavators, New Holland Construction, ASV Positrack Loaders, Merlo Telehandlers, MSB Hammers, KenBuilt and Digga Attachments. We stock everything from track loaders, wheel loaders and skidsteer loaders to compact and heavy excavators, backhoe loaders and telehandlers.

We are seeking highly qualified Customer Service Manager to join our success-driven team at our Meltrac Machinery Branch in Terang, Vic on a full time and permanent basis.

Key Responsibilities include but are not limited to:

- Develop and review policies, programs and procedures concerning customer relations and goods and services provided
- Maintain good customer relationships
- Oversee and assist with customer queries and concerns
- Process customer and supplier invoices (recipient created) using company specific software
- Provide customer summaries and reports using company specific software and excel
- Provide efficient business-focused customer services and respond proactively to verbal and written enquiries, in an accurate and timely manner.
- Liaise with other organisational units, service agents, contractors, and customers to identify and respond to customer expectations
- Maintain business records
- Plan and implement after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- Account reconciliations
- Ensure the company’s policies, procedures and standards are adhered to
- Report and collaborate with senior management to promote growth with customers and suppliers

To be considered for this role, you must have
- Excellent customer service relations experience
- Excellent working knowledge in Microsoft Office (Outlook, Word, Excel)
- Demonstrated excellent time management skills including the capability to understand and set priorities, and achieve results in an environment of high volumes workloads and tight deadlines.
- With proven high level of professionalism, discretion, and confidentiality
- Strong communication and reporting skills
- Must be able to work independently or as part of a team
- Great interpersonal skills.

**Salary**: Between $70,000 and $75,000 per annum + Super

**Job Types**: Full-time, Permanent

Pay: $70,000.00 - $75,000.00 per year

Work Location: In person

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