Customer Support Specialist

1 week ago

Somerton, Australia Pro-Pac Group Full time

Company Description

An opportunity exists to join one of Australia's fastest-growing general packaging supply companies. Pro-Pac Packaging is a national company with a reputation for delivering excellent service, support and knowledge within the industry. We pride ourselves on our work environment and down to earth team and management.

**About the Industrial Packaging division**

Our Industrial Packaging division not only manufactures our own biodegradable void-fill products but we also stock and support all types of void-fill needs, whether it be air-pillow, paper or bubble. We import and distribute some of the world’s leading brands of general industrial packaging products such as tapes, stretch wrap, strapping and machinery.

**Job Description**:
**About You/ the Role**

We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Support Team.

As the Customer Support Specialist, you will support the National team comprising of nine Customer Support Specialists working throughout QLD, NSW, VIC & WA and cover PPG’s customer base nationally. This role is located in Victoria - and initial onboarding with be remote - until return to office Hybrid plan is rolled out.

In this role, you will be required to consult and liaise with internal staff and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications.

**Qualifications**:
To be successful in this position, you will have:
**_ Essential_**
- A customer focus to ensure you always have the customers' needs front of mind
- Experience in a B2B/ B2C environment
- Proven experience in a customer-centric role
- Well-developed relationship building skills
- Ability to work autonomously when needed and within a team environment
- Excellent interpersonal and communication skills

**_ Desirable_**
- Experience in the Packaging industry and Carton manufacturing
- Experience with Pronto Xi or Prism software

Additional Information
- Pro-Pac Packaging is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law._

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