Service Advisor

Are you ready to join the team at Australia’s newest Kenworth and DAF truck dealership? Welcome to Melbourne North Truck Centre, the latest addition to the extremely successful Hallam and Bayswater Truck Centres. As a full-service Kenworth and DAF Truck dealership, we offer new truck sales, parts, and mechanical servicing, proudly serving the North of Melbourne, including Somerton and Ballarat territories. Currently operating from our interim location on Hume Highway in Somerton, we are eagerly anticipating the completion of our state-of-the-art dealership in 2028 in Mickleham, which is set to revolutionise the truck sales and service customer experience in Melbourne. About the role We are seeking a passionate and driven Service Advisor to fill a full-time permanent position. As the first point of contact for our customers, you will ensure we deliver a high level of customer satisfaction through accurate interpretation and prompt resolution for all repairs and maintenance. This role will suit a self-motivated, well-presented person with a can-do attitude, who enjoys working in a highly skilled, professional team - Amazing Employee Benefits In return for your dedication and commitment you will receive excellent employee benefits: - Competitive and above award hourly rates $$$ - Ongoing development opportunities with an opportunity to build a successful long-term career - Generous parental leave and study leave policies - Opportunities to support community partnerships with our Group CMV Foundation - Become part of the longstanding and highly successful CMV Group of companies - Enjoy annual company dinners, picnics and other wellbeing initiatives - Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle. Duties & Responsibilities - Greet and assist customers in person or by phone to determine the customer’s needs and vehicle data - Document customer needs accurately via repair orders & define the scope and type of work required - Present service offers to customers, and offer additional services, benefits and/or parts at every opportunity - Book appointments according to customer needs and workshop utilisation capacity - Liaise with service technicians & follow up on customer vehicles during the course of the repair - Quote, clarify method of payment & communicate to our customers any additional repairs where required - Prepare and invoice customer jobs in an accurate and timely manner - Handle and process warranty/contract maintenance claims - Ensure customer service matters are dealt with promptly and efficiently - Practice and promote company WHS policies and processes at all times - Work Saturdays on a roster as required Skills & Experience - Year 12 or equivalent preferred - Trade qualification or demonstrated industry experience preferred but not essential - Sound administrative, clerical skills and organisational skills - Strong interpersonal & communication skills with excellent attention to detail - Ability to thrive in a fast-paced environment, to work autonomously and as a team At Melbourne North Truck Centre, we believe our people are our greatest asset. We are very proud of our success of which is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. These are applied in equal measures to our employees, customers and the community and demonstrated by everyone within our businesses. If you have the skills and experience necessary and want to become an important part of our successful team then please click "Apply" to submit your cover letter and resume.