Customer Service Officer

2 weeks ago


Somerton, Australia Regent Caravans Full time

**Description**:
**The Company**

At Regent RV we pride ourselves in delivering ever better-quality and prestigious products to our customers and seek to be a leader in the industry. We are part of a global company and are currently experiencing rapid growth and are developing our business for the future. We produce multiple brands including Regent, Snowy River and NewGen Caravans.

**The opportunity**

We are looking for an experienced Customer Service Officer to join our Warranty Services team in Devonport.

In this role, you will be responsible for the day to day coordination of the office operation and most importantly the delivery of outstanding customer service for our warranty team.

**Key Accountabilities**

Customer Relationship Coordination including liaising with dealers, suppliers & repairers

Keeping detailed records including the coordination evidence to support claims

Daily communication with stakeholders

Completing detailed customer/dealer claim forms

Data Entry and phone support

Scheduling warranty claim repairs

**What we are looking for...**

A zest for helping others

A person that loves problem solving

Efficient in Microsoft 365

Someone who can prioritize and meet deadlines

A forward thinker and attention to detail

All round excellent communicator both verbal and written

Do you think you have what it takes to manage customer expectations and assist with the management of the warranty claim process? If YES, we look forward to hearing from you asap.

This is a perfect opportunity to join an exciting brand and make this role your own

**Role Type**:

- In-house - Permanent - Full-time - Internship

**Pay Rate**:

- 50000 AUD - 65000 AUD (Annum)

**Company Overview**:

- We pride ourselves in delivering ever better-quality and prestigious products to our customers and seek to be a leader in the industry. We are part of a global company and are currently experiencing rapid growth and are developing our business for the future.



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