Customer Coordinator

1 week ago

Melbourne, Australia Conquest Personnel Pty Ltd Full time

**Customer Service Coordinator - hybrid WFH and the Braeside office**

A workplace that believes in offering encouragement and support allowing the team to perform at their best and work together.

**The role includes**:

- Manage the relationship with the customer from beginning to end ensuring the process is seamless.
- Provide accurate and detailed information about products, services, rates, and policies.
- Assist customers in selecting appropriate solutions based on their needs.
- Problem solves by addressing any customer concerns and resolving any issues that may arise.
- Maintain accurate and up-to-date records and customer information.
- **Monday to Friday - you need to be able to cover a rotating roster between the hours of 6am - 8pm (2 weeks early shift then 2 weeks late shift)**

**What you can bring**:

- A few years' experience in a customer focused role.
- Ability to work autonomously as well as a part of a team.
- A proven track record for exceptional customer service
- Outstanding interpersonal, written, and verbal communication skills
- Ability to work in a fast-past paced environment. Possess problem solving skills.
- You are comfortable taking the initiative and working autonomously.
- Have a sense of urgency in all tasks.
- Have strong computer skills - working knowledge of Salesforce would be great but they are happy to train.

**What is on offer for you**:

- Hybrid working model - a few days in the Braeside office and the rest working from home.
- Great team to work with.
- **A competitive base salary dependant on experience $65K-$67K plus 11.5% super plus an annual bonus if KPI's are met.**:

- The opportunity to work for a well-established and secure organisation.
- Fun activities throughout the year like Christmas in July.
- On-going training and development.

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we encourage you to apply.

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