Customer Experience Coordinator

2 weeks ago

Melbourne, Australia ScentAir Technologies LLC Full time

**ScentAir: Creating Enduring Impressions Worldwide**

At ScentAir, we leave an indelible mark on billions of customers across the globe every year. As unrivaled pioneers and innovators in the Scent Marketing industry, we deliver highly effective scent solutions for diverse business environments. Our mission? To captivate your senses and revolutionize the way you experience the world.

**Join our Team as a Customer Experience Coordinator**
- The role of the Customer Experience Coordinator is to help ScentAir achieve our goals by providing the right tools and services to deliver outstanding customer experiences. He or she will be the first point of contact for our customers and provide administrative support to our sales and operations teams. Ensuring a positive first impression, you will demonstrate your customer service and interpersonal skills with our customers and you will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly._

**_ Your Responsibilities include:_**
- Create a positive brand image
- Implement a strong customer experience strategy
- Respond to customer service inquiries
- Provide general office administrative, clerical support and data entry
- Processing sales orders and onboarding new customers
- Manage and execute service and maintenance planning
- Keep accurate and timely records and maintain CRM databases
- Responsible for office equipment procurement, office maintenance, office supplies and etc
- Manage operational administrative duties

**What you bring to the position**:

- Minimum 3 years’ experience in similar role
- Must have an understanding of what it takes to create a successful relationship with customers
- Ability to prioritise workload, use initiative and multi-task
- High attention to detail with a solid administration background
- Flexible Adaptability
- Skilled in Microsoft products(Outlook, Word, Excel. PowerPoint etc)
- Ability to communicate effectively with all levels of the organization
- Experience with Salesforce highly regarded
- Full working rights within Australia

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