Customer Engagement Coordinator

Company Description

Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand

With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.

From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end retail to every corner by road or rail, or simply delivering gifts to friends and family, we connect people, communities, and businesses across Australia and New Zealand.

Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.

**Job Description**:
**About the role**

We are seeking a Customer Engagement Coordinator to join our close-knit Customer Engagement team on a 12 months fixed term contract, where the focus will be providing the sales organisation with information, content and tools to help them sell more effectively by driving business growth.

The Customer Engagement Coordinator will have a passion toward process improvement, operational excellence, exceptional attention to detail and a proven ability to deliver results.

**Primary Duties & Responsibilities**
- Assist to develop, manage, and optimise Sales Processes
- Work with necessary stakeholders to ensure deployment of training and tools needed to address gaps in knowledge or processes
- Assist with the implementation and embedding of customer engagement initiatives
- Assist to build strong cross-functional partnerships and collaborate between Sales, Marketing and Business Operations
- Coordinate sales councils and forums for sales executives and sales personnel across Global Express
- Develop sales material for Global Express Sales & Marketing to communicate key messages, tools, and processes to engage sales management activity
- Assist with and coordinate the roll-out and development of account management training
- Assist with projects as directed by the Customer Engagement Manager
- Provide training to internal stakeholders as required
- Assist with customer engagement process

**Qualifications**:
**About you**

An open mindset to continuously develop and strive for a career at Global Express along with a can-do attitude will set you apart.

The role requires someone driven, passionate, organised, and tenacious. The Customer Engagement Coordinator will have strong communication skills with a desire to continuously learn and grow their skill sets.
- Interpersonal and communication and customer service skills
- Team player
- Organisation and time-management
- Attention to detail
- Personal presentation at a high professional level
- Adaptability and reliability
- Strong ability to work proactively
- Self-motivated
- Advanced MS Office
- High level of customer service
- High problem solving abilities

Additional Information

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

It’s never been a more exciting time to join our team as we take the next step in our journey.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.