Service Designer

6 days ago

Newcastle, Australia nib health funds Full time

nib has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value.

We believe that extraordinary people do extraordinary things. Extraordinary comes in different perspectives and experiences. We’re looking for people who want to be a part of a team that has the appetite and ambitions to be different. We’re committed to an environment where everyone has the autonomy and freedom to be their best selves, every day.

Your Impact

As the Service Designer, your new role will see you design the future state customer experience for nib’s members, travellers and providers. Supporting the strategic direction and digital first strategy of the nib group through the design of the services we offer across the end-to-end customer journey, you will ensure it is simple and seamless for our members to interact with nib and enable our teams to deliver exceptional member service during key moments of truth.

More specifically you will:
- Lead Service Design initiatives across the nib group by identifying, articulating and prioritising Human Centric initiatives through appropriate research and design activities- Deliver improvements through collaboration with stakeholders for key episodes and moments of truth along the member journey- Design and test improvements to the quality of the services we provide that are both viable and feasible and support the strategic goals of nib- Test, hypothesize and prototype to ensure optimal outcomes in designing member experience

Your Team

Your Background

As well as a strategic thinker who is capable of synthesizing complex information from multiple sources, you will also have ability to turn information into actionable work streams to share across the group. Furthermore, to ensure success you will have:- Aptitude for analytical study in developing insights, whilst balancing the need for creative thought in process and practice design- Excellent written, visual and oral communication and presentation skills and the ability to express thoughts logically and succinctly- Ability to work autonomously, prioritise and manage projects- Committed to ensuring the member is at the heart of everything we do

**Benefits**:
nib Group is a highly collaborative, purpose led and values driven organisation. To support you at work (and play), we offer some fantastic benefits including but not limited to:
- Employee health insurance discounts- Employee share plans- Volunteer leave- Paid parental leave- Gym discounts and fitness incentives- Short-term incentive programs- Educational assistance

At nib Group, we welcome original thinkers and encourage innovation, diversity and collaboration to drive our purpose of your better health for our members and travellers.

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

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