Service Designer

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about Diversity, Equity and Inclusion


Let’s talk about this role

As the Service Designer, your new role will see you design the future state customer experience for nib’s members, travellers and providers. Supporting the strategic direction and digital first strategy of the nib group through the design of the services we offer across the end-to-end customer journey, you will ensure it is simple and seamless for our members to interact with nib and enable our teams to deliver exceptional member service during key moments of truth.

More specifically you will:
- Lead Service Design initiatives across the nib group by identifying, articulating and prioritising Human Centric initiatives through appropriate research and design activities- Deliver improvements through collaboration with stakeholders for key episodes and moments of truth along the member journey- Design and test improvements to the quality of the services we provide that are both viable and feasible and support the strategic goals of nib- Test, hypothesize and prototype to ensure optimal outcomes in designing member experience

Let’s talk about you

As well as a strategic thinker who is capable of synthesizing complex information from multiple sources, you will also have ability to turn information into actionable work streams to share across the group. Furthermore, to ensure success you will have:- Aptitude for analytical study in developing insights, whilst balancing the need for creative thought in process and practice design- Excellent written, visual and oral communication and presentation skills and the ability to express thoughts logically and succinctly- Ability to work autonomously, prioritise and manage projects- Committed to ensuring the member is at the heart of everything we do

Let’s talk about working at nib

Our hybrid working approach means our employees work outside of the office for the majority of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib’s approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community through paid leave for volunteering through nib Foundation- Support your better health - whatever that looks for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.