Warehouse Customer Service Manager

4 hours ago

Melbourne, Australia Techtronic Industries (TTI) Full time

**Who are we?**

For 100 years, Milwaukee Tools people and culture have been the strong foundation on which our legacy has been built. This legacy is defined by "disruptive innovation"- from the products we create, to the partnerships we forge, and the ways we work. While our rich history has undoubtedly shaped us into what we are today, our focus is on what's ahead. We celebrate our centennial with excitement, fully aware that **_we are just getting started._**

At Milwaukee we are committed to ensuring our people have a great experience, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:
**Discounts & Perks**: Generous discounts on company products.

**Personal Development**: Access to professional development programs.

**Health & Wellbeing**: Paid Parental Leave and Employee Assistance Program.

**Social**: Recognition programs and social events to celebrate our team's achievements

**About The Role**

We have an exciting opportunity at our brand-new 76,000 square metre DC in Tullamarine for a Warehouse Customer Service Manager. The primary objective of this crucial role will be to ensure exceptional customer service to both internal and external customers and stakeholders as well as the end consumer.

You will be responsible for managing and supervising the workflow and updates through the DC Control Tower which is an interactive communication forum between DC operations, Customer Service and our Transport partners. You will lead a small team to ensure that DIFOT reports are created, monitored, and reviewed.

**Reporting to the DC Manager your day to day will include**:

- Lead any change in process with stakeholders that improve our DIFOT and Customer Experience
- Liaise with the National Team to improve lead times, outcomes, and freight costs
- Supervise and mentor team members in the Control Tower forum
- Analyse delivery issues and identify trends, providing solutions for non-compliance
- Attend store visits on behalf of all Business Units
- Work closely with the DC operations team, Customer Service and Training lead to achieve process improvement and implement change.
- Provide reports and reviews on DIFOT
- Reconcile freight manifests and monitor costs of transport to budget

**About YOU**

**Ideally you will have a proven background in a similar DC Transport or DC Customer Service role within a fast paced, dynamic industry**

**In addition to the following skills/attributes**:

- Demonstrated leadership experience in a Warehouse/DC environment
- Strong commitment to safety and compliance
- Prior experience with ERP Systems, preferably SAP
- Previous experience working in a busy warehouse/transport environment of approx. 20,000 pallet spaces
- LEAN Warehousing knowledge would be advantageous
- Excellent time management, organisational and multi-tasking skills
- Strong attention to detail, analytical and problem-solving skills
- Ability to influence stakeholders, coach and negotiate

**If the above resonates with you and you are excited at the prospect of joining a successful organisation where you will contribute to the growth of an amazing Greenfield site then please APPLY NOW

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