Warehouse & Customer Service Representative
7 days ago
Job Title: Warehouse Customer Service Representative
Location: Epping, VIC
Job Type: Full-Time - On-site
Salary: Negotiable based on experience
About Us:
At Excel Logistics, we're a growing logistics and warehousing business committed to providing efficient, reliable, and flexible solutions to our customers. We pride ourselves on a team culture that values initiative, collaboration, and a strong work ethic.
The Role:
We're looking for a motivated and reliable Warehouse & Customer Service Representative to join our team. This is a dual role that combines office-based customer service duties with hands-on support in the warehouse.
You'll be the key point of contact for customers, providing updates, resolving queries, and coordinating warehouse activities — all while assisting with daily warehouse tasks including pick/pack, stock handling, and general operations.
Key Responsibilities:
Customer Service
- Act as the primary point of contact for client communication
- Respond to customer enquiries via phone and email
- Provide order updates, delivery information, and resolve issues promptly
- Liaise with internal teams to ensure smooth and timely processing of orders
Warehouse Support
- Assist with picking, packing, and preparing orders for dispatch
- Help with goods receiving, putaways, stock checks, and general inventory control
- Maintain clean and safe workspaces
- Support general day-to-day warehouse operations as needed
About You:
- Previous experience in customer service and/or warehouse roles preferred
- Minimum 6 months warehouse experience is required
- Minimum 1-2 years customer service experience is required
- Strong communication and problem-solving skills
- Comfortable working in both office and physical warehouse environments
- Ability to manage priorities and stay calm under pressure
- Basic computer skills and familiarity with inventory or warehouse systems
- Forklift licence
- Valid forklift licence required at time of application
- Australian work rights are required for this position
Why Join Us?
- Be part of a supportive and down-to-earth team
- Varied and engaging role — no two days are the same
- Opportunities to grow with a dynamic business
- On-site parking and modern facilities
How to Apply:
To apply, please apply online.
No Agencies thankyou.
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