Warehouse Manager

About Probiotec:

Probiotec is a leading provider of contract manufacturing and packing services in the pharmaceutical and associated sectors, providing best-in-class solutions to a diverse range of clients. Since beginning operations in 1997, Probiotec has quickly emerged as a leading manufacturer and packer of a diverse, high-quality range of prescription ('Rx') and over-the-counter ('OTC') pharmaceuticals, complementary medicines and consumer health products.

The business is also one of Australia's largest packing companies, offering a multitude of packing services – including primary, secondary & co-packing capabilities as an end-to-end manufacturing and packing partner. With multiple sites across Australia including Probiotec Multipack, Southpack Laboratories, ABS, LJM and Probiotec Pharma, the group is responsible for employing over 1000 employees nationwide. As a leader in Australian manufacturing and packing services, Probiotec provides innovative healthcare products that improve the lives and well-being of our customers.

About the Role

The Warehouse Manager is responsible for leading and optimising warehouse operations to ensure the safe, efficient, and accurate receipt, storage, and dispatch of goods. The role provides strong leadership to the warehouse team, maintains compliance with regulatory and company standards, and drives continuous improvement initiatives to support operational excellence and business growth.

Direct Reports:

• Forklift & Warehouse Operations Team
• Despatch Team
• Inventory Control Team
• Other warehouse staff as assigned

Key Competencies

• Proven leadership, supervisory and team management skills
• Strong organisational and planning skills, with the ability to prioritise in a fast-paced environment
• Experience managing large warehouse operations (600+ pallet movements daily)
• Proficient in Microsoft Office (Word, Excel, Outlook) and ERP systems (SAP B1 experience highly desirable) and Produmex WMS
• In-depth knowledge of GMP, QA, OH&S, and Quality Management System requirements
• Strong communication and interpersonal skills to liaise across departments and with external providers
• Analytical and problem-solving skills with a proactive approach
• Ability to drive continuous improvement and implement best practice warehouse processes
• Current Forklift Licence (advantageous but not essential)

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop warehouse staff to ensure high performance and engagement
• Allocate tasks and resources effectively across Forklift, Despatch, and Inventory Control teams
• Conduct performance reviews, manage KPIs, and implement training and development plans
• Recruitment and on-boarding of new staff, ensuring compliance to company induction and training requirements

Warehouse Operations

• Oversee all inbound and outbound logistics, including receiving, put-away, storage, and dispatch
• Ensure inventory accuracy in quantity, location, and condition through effective stock control, cycle counts, and stocktakes
• Monitor and manage SLOB products to reduce cost and exposure for LJM
• Ensure compliance with GMP, QA, OH&S, CoR and Quality Management System requirements
• Maintain a safe, clean, and well-organised warehouse environment
• Oversee accurate management of pallet accounts and assist in transfers dispute resolution

Process & Performance Management

• Ownership of warehouse KPIs, including inventory accuracy, DIFOT, stock integrity, cost efficiency, and safety compliance
• Identify and implement opportunities for process improvement, efficiency gains, and cost reductions
• Ensure effective documentation, labelling, and compliance with customer and regulatory requirements
• Escalate and manage issues related to slow-moving, obsolete, or damaged stock

Liaison & Coordination

• Work closely with Customer Service, Production, and Operations teams to ensure effective scheduling and communication
• Manage bookings and communication with transport providers as required
• Provide timely and accurate reporting to management on warehouse operations and performance

General

• Ensure equipment is properly maintained and used safely
• Contribute to the development and implementation of company policies and procedures
• Actively contribute to business projects and cross-functional initiatives
• Undertake other duties as directed by Management