Quality Officer

**About this opportunity**

Are you highly organised, people-focused, and ready to make a real impact? We’re looking for a dedicated **Quality Officer** to join our team in our Sydney Eastern Suburbs.

The **Quality**Officer is responsible for overseeing the quality and compliance of the business including planning, directing and coordinating activities that help us run efficiently whilst ensuring we are embedding quality care and practice across our Sydney Eastern Suburbs.

**About this opportunity**

At Dovida, we believe that quality care starts with quality people. As our Quality Officer, you will play a key role in supporting the Business Operations Manager to ensure we continue to meet and exceed our business objectives, ISO certification requirements, and the Aged Care Quality Standards.

This is an exciting opportunity to make a meaningful impact by strengthening governance, compliance, and continuous improvement practices at our Sydney Eastern Suburbs Office.

**Why Join Us?**
- Full Time Permanent role based out of our Bondi Junction office with flexible working arrangements.
- A varied customer facing role with plenty of opportunity to get out from behind the desk
- A rewarding career in a close-knit team making a difference in your local community.

**Key Responsibilities**:

- Lead by example, embodying and championing Dovida’s values, mission, and culture, while promoting the highest professional standards across the organisation.
- Stay ahead of change by communicating aged care reforms and legislative updates clearly and effectively, ensuring the local office is well-informed and prepared to comply with any significant change requirements.
- Oversee and maintain compliance with the national quality management systems, including audits, other compliance activities, and continuous improvement initiatives that drive better outcomes for clients and the business.
- Promote a safe and compliant workplace, ensuring adherence to the National WHS Policy and state legislation, initiatives, and office standards that prioritise the wellbeing of both employees and clients.
- Collaborate closely with the key stakeholders in the organisation to support business-wide process improvements that reflect our commitment to quality and innovation in service delivery.
- Maintain and promote a culture of continuous improvement, encouraging feedback, knowledge-sharing, and practical solutions that make a positive impact across all areas of the organisation.

**About you**:

- Experience with quality, compliance, risk and auditing ideally from a hospital or aged care background.
- Excellent communication skills and ability to problem solve solutions.
- Self-motivator and able to deal with multiple conflicting priorities.
- Be a high-level administrator with business management skills including a high level of computer literacy and accurate data entry skills. A bachelor’s degree is preferred but extensive experience will also be considered.
- Self-motivated but also able to work well as part of team.

At Dovida Sydney Eastern Suburbs and Southerland Shire we thrive on creating a positive experience for our clients and employees. Join us and foster a supportive team culture, as we shape a better future for care. You will play an important role be assisting and supporting our Care Managers, Caregivers and office staff in providing the highest quality service to our clients, with an emphasis on creating extraordinary relationships.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.