Client Experience Coordinator

5 days ago

Bondi Junction, Australia Home Instead Full time

**We are a leading global brand.**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About this opportunity**

Home Instead is seeking an enthusiastic Client Care Co-Ordinator to join our growing Client Excellence team in a full-time role based at our Bondi Junction Office.

You will play an important role assisting and supporting our Care Managers, CAREGivers and office staff in providing the highest quality service to our clients, with an emphasis on creating extraordinary relationships.

**Why Join Us?**
- Birthday Day Off
- Parking available close to site (cost reimbursed)
- Car allowance
- Mobile Phone
- Flexible Working Arrangements
- Monthly Social Events
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- Clear pathway of progression

**Key Responsibilities**:

- Build confidence and trust with Clients and their families, both new and existing
- Manage your own diary to complete client visits and review their care needs to ensure that they are receiving the highest quality care
- Answering each incoming call in a friendly, professional, and knowledgeable manner
- Fielding new client and CAREGiver enquiries over the phone
- Co-ordinating and setting up client details after hand over from the Care Manager
- Reviewing and updating client information following client reviews
- Reviewing and auditing client information as per policy and guidelines
- Monitoring, mediating, managing and ensuring a record is maintained of all interactions with clients/client families and CAREGivers

**About you**
- Age Care Industry experience / Client Experience Co-Ordinator (desirable)
- Be able to build strong relationships and rapport with our internal team and clients and always deliver exceptional customer service.
- Be able to learn technologies quickly to interpret and analyze data.
- Have strong administration, communication, problem solving, time management and conflict resolution skills.
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

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