Head of Process Capability and Intelligence

6 days ago

Sydney, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: NSW- Sydney CBD, VIC- Melbourne CBD
- High profile role that will unlock value for our customers
- Build your team from the ground up
- Make a real difference for our customers and colleagues

**In this Head of Process Capability and Intelligence role, you will**
- Develop and execute the strategic vision for the process capability and intelligence function across the organisation
- Conduct thorough process intelligence studies to generate insights to identify processes issues, rework, poor customer/colleague experiences and automation opportunities
- Define NAB process intelligence needs and procure best in breed process intelligence platform capabilities
- Lead change management efforts to ensure successful adoption of process intelligence initiatives
- Build strong relationships with key stakeholders to foster collaboration and buy-in
- Establish metrics and KPIs to measure the success of process intelligence initiatives

**What you’ll bring**
- Seasoned professional within banking and financial services
- Proven track record of leading successful process intelligence or tech system capability projects with a background in process intelligence, data analytics, lean process redesign and change delivery
- Strong analytical skills with the ability to interpret complex data and identify trends
- Ability to solve complex enterprise problems and create pragmatic solutions
- Strong leadership skills and champion of our Who We Are behaviours

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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