Customer Service Representative

2 weeks ago

Brisbane, Australia National Storage Full time

**Succession Planning/Career Development Opportunities**

**ASX Listed Market Leading Company with a Strong Growth Agenda**

**Access to EAP, Paid Parental Leave, Retail Discounts & Health Reimbursements**

Passion for helping others? Customer service guru? Desire to have access to an uncapped commission structure? Then keep reading

**About National Storage**

It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australia and New Zealand for all things storage.

National Storage is a highly successful ASX200 company and was categorised as an ‘essential service’ providing ongoing job security and certainty for our people during the pandemic.

Our business has grown extensively, and we are seeking two Contact Centre Agents to assist us with our growth trajectory.

**What Does Success Look Like in this Role?**
- Deliver high quality customer service by providing general information and professional advice in a friendly way whilst ensuring our customers’ needs are met.
- Promote National Storage's brand and products to increase conversions such as insurance, storage space and vehicle hire.
- Proactively build relationships within all levels of the business with a key focus on our Storage centre teams.
- Collaborate with our Contact Centre in New Zealand to achieve the best outcomes for our varied customer base.
- Achieve individual targets and great call quality.

**What You Will Bring to the Role**
- Building relationships comes naturally to you and is matched with a passion and interest for helping people.
- You have excellent written and verbal communication skills with the ability to be empathetic, negotiate and influence.
- You have a motivated and proactive approach to your role and team.
- Proficient at using technology and multitasking between different systems.
- Availability to work shifts between 12pm to 8pm.

**Benefits - Why Work With Us?**
- A commission structure that is uncapped and extremely attainable.
- Structured training and induction program to ensure your success.
- Access a range of National Storage Perks such as:

- Generous parental leave policy
- Unlimited wellbeing platform with 24/7 support for you and your family
- Health reimbursements ranging from gym memberships to health

insurance
- Unlimited retail discounts
- Referral incentives
- Opportunities to connect with our communities and charities
- Grow with an innovative ASX 200 listed business that values teamwork, care & excellence.

**Unlock your next step - APPLY NOW

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