Customer Service Representative

493336
- Dandenong, VIC, Australia, 3175
- Fixed-Term
- Full-time

**What’s in it for you;**
- **Vibrant Workplace**: Be part of a fun, supportive, and inclusive team environment where culture matters.
- **Wellbeing First**: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.
- **Recharge & Celebrate**: Take an annual “Unplugged Day” to reset, and swap cultural holidays to celebrate the days that mean the most to you.
- **Career Builder**: Unlock opportunities to progress into support, leadership, or other roles that align with your career goals.

As a **Customer Service Representative**, you will be at the heart of our operations, delivering high standards of customer service. You will connect with customers to provide tailored support that makes a real difference to their unique situations.

**What You’ll Be Doing;**
- **Customer Connection**: Manage inbound and outbound calls, building rapport and trust with every interaction.
- **Needs Investigator**: Explore and assess each customer’s personal and financial situation to understand their needs.
- **Solution Seeker**: Provide tailored options and resolutions that align with the customer’s circumstances.
- **Record Keeper**: Accurately record file notes and ensure all customer details are updated in our systems.
- **Compliance Champion**: Work within regulatory frameworks to ensure every interaction meets quality and compliance standards.

**_Please note: Due to the level of security clearance required for this role, you must be an Australian Citizen to be eligible._**

**What You’ll Bring;**

At Recoveriescorp, we focus on the skills you bring, not just your resume. Whether you have experience in customer service or are looking to step into a new challenge, we want to see what you can do.

As part of our process, you will complete an interactive skills assessment through Vervoe. This is your opportunity to experience real job-related tasks and showcase your strengths beyond your resume.

**The Mindset You’ll Bring;**
- **Empathy First**: You listen actively, understand customer needs, and approach every conversation with care and patience.
- **Problem Solver**: You love thinking on your feet and finding the best outcome for each customer.
- **Team Spirit**: You collaborate well with others and keep the customer at the centre of everything you do.
- **Resilience and Adaptability**: You stay calm under pressure, handle challenging conversations with professionalism, and adapt to changing situations with ease.
- **Curious Learner**: You are open to feedback, eager to learn, and keen to develop your skills to better support customers and grow your career.

**Why You’ll Love this Role;**
- **A Team That Knows Balance**: Enjoy a workplace that mixes fun with focus - from shared food days and social catch-ups to recognising and rewarding the hard work that helps us succeed together.
- **Central Melbourne Location**: Our office is conveniently located close to public transport, cafés, and local amenities, making your day smoother.
- **Grow Your Career**: Build your future in a workplace that develops talent from within, offering opportunities to step up, expand your skills, and shape your career path.
- **Skills Over Resumes**: We see your potential beyond your work history - show us what you can do through our interactive skills assessment.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

**About Us;**

Recoveriescorp, part of Symbos Group, has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.