Customer Service Representative

4 days ago

Dandenong, Australia Express Staffing Consultants Full time

Our client an **Australian Owned, Family Business** are a leading supplier of **Bouquets, Edible Flowers and Gift Hampers** made with quality products, are on the lookout for a **Customer Service Representative** to join their team on a **permanent, full-time basis** at their Head Office in **Dandenong**.

The working hours will be **9am - 5pm, Monday to Friday.**

**Primary duties**:

- Running prospective customers through their offerings
- Liaising with the warehouse with accurate order information
- Ensure customers are happy when they receive their order
- Keeping up to date with customer enquiries and follow ups
- Supplying copies of invoices, credit notes, statements and proof of deliveries
- Tracking orders and liaising with courier partners
- Manage company social media
- Assist warehouse with manual-handling duties as required
- Previous customer service experience would be highly regarded
- Clear communication and good interpersonal skills
- Good attention to detail
- Excellent organisational and time management skills, strong ability to multi-task and prioritise.
- Customer focus to deliver exceptional service
- Able to work well in a fast-paced team environment
- Conflict resolution skills
- Intermediate skills for Microsoft Office Suite
- A valid driver licence

To apply, please click the “**APPLY NOW**” button.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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