Customer Success Manager Apac

2 weeks ago

Brisbane, Australia Leanix Gmbh Full time

**Responsibilities**:
We are looking for a customer-oriented and ambitious team player with exceptional analytical and IT-Management skills to support our customers in the best way possible. You will take on full responsibility for all of your customer accounts. Your tasks range from Technical Product Support, to Strategic Enterprise Architecture adivse and Change Management projects. As a trusted expert your will get the most value out of LeanIX for our customers by actively leveraging your product and consulting expertise. Moreover, you will be responsible for the expansion and relationship management of our partnerships.

Customer Success Manager (f/m/d) - APAC region
- _based in Brisbane, Australia_

WHAT IS WAITING FOR YOU?
- Close collaboration with Sales, Marketing and Product Development
- Regular care of customer accounts and ensuring continuous communication with customers
- Ensuring a smooth onboarding of new customers
- Development and expansion of customer accounts
- Execution of consulting projects with customers
- First point of contact for all customer aspects
- Translating customer feedback into product requirements
- Working with state-of-the-art Customer Success tool

**WHAT ARE WE LOOKING FOR?**
- 3+ years of experience in IT domain of an internationally operating company or a consulting company for IT Management projects
- Understanding of role of IT Management/Enterprise Architecture and of the setup of Cloud Services is a plus
- Working experience in direct customer interaction on decision-making level in the IT
- Experience in project management and project methods
- 1+ year working knowledge with Gainsight or Totango
- Very good English language skills

LeanIX, The Continuous Transformation Platform that efficiently organizes, plans and manages IT landscapes, supporting 650+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.

LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (450+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and from our office (closest to your home) on frequent basis. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you,
- As an equal opportunity employer LeanIX celebrates diversity and is committed to and promoting an inclusive work environment._ You will receive consideration for employment without regard to race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.

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