Customer Success Specialist

3 days ago

Brisbane, Australia Axon Full time

**Join Axon and be a Force for Good.**:
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

**Description**:
The APAC Customer Success Specialist is integral to the post-sales experience driving value realisation and return on the client's investment, as well as assisting our customer to operationalise the Axon solution into their business.

**Customer success means**:

- Focusing on customer retention
- Managing customer relationships
- Cultivating existing projects and qualifying new opportunities
- Providing unparalleled customer service

**Responsibilities (day to day)**:

- Serve as the primary point of contact for a broad portfolio of customers to provide day-to-day support
- Collaborate daily with both external customers and internal employees for smooth resolution to issues.
- Conduct training webinars and calls.
- Develop and maintain adeep understanding of Axon's product line
- Learn and share industry best practices
- Work with Axon's Support team and other cross-functional teams to manage customer escalation
- Work with customers to solve problems effectively in an ever-evolving environment
- Support deployments and conduct Axon (hardware and software) configuration workshops
- Develop and deliver customer focused Axon Evidence admin training
- Provide CEW training support for the APAC Training Manager
- Develop and prepare customer facing support products (i.e. Service Level Agreement report, APAC Customer Newsletter, APAC Service Availability report)
- Manage any requested projects or assignments involving your customers, acting as liaison between Axon and the agency.
- Onsite embedded capability (as required)

**NOTE**: _The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions._
- Some roles may also require legal eligibility to work in a firearms environment._

  • Customer Success Specialist

    1 week ago

    Brisbane, Queensland, Australia Constant security Full time $60,000 - $90,000 per year

    As a trusted provider of security services with exciting growth underway, we're looking for a Customer Success Specialist who's passionate about supporting frontline teams and delivering exceptional outcomes for our clients.This role is ideal for someone who thrives in a hands-on supervisory position and wants to grow their leadership skills while being part...

  • Customer Success Specialist

    5 days ago

    Brisbane, Queensland, Australia Enlighten Talent Full time $60,000 - $80,000 per year

    Award-winning, growing SaaS business founded by the creators of XeroEmployee Share Option Plan. Work 100% remotelyHelp customers succeed and turn them into raving fansAbout Upstock Enlighten Talent is the preferred recruitment partner of Upstock. Upstock is a multiple award-winning, high-growth SaaS start-up founded by the creators of Xero and on a...

  • Customer Success Associate

    3 days ago

    Brisbane, Australia Heidi Full time

    **Who are Heidi?** Heidi is on a mission to halve the time it takes to deliver world-class care. We believe that by 2050, every clinician will practice alongside AI systems that reduce admin, improve clinical quality, and increase access. Heidi is one of the first real examples of that future - already live, already trusted, and already changing...

  • Customer Success Manager

    3 days ago

    Brisbane, Queensland, Australia Seequent Full time $80,000 - $120,000 per year

    About UsAt Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better...

  • Customer Success

    2 weeks ago

    Brisbane, Queensland, Australia Askable Full time $90,000 - $120,000 per year

    Heads up This role is based in-person at our office in sunny Brisbane, Australia.–––––––––––––––––––– About AskableHey, we're Askable - the world's most loved user research platform. Loved by whom you ask? Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Not bad right?Askable...

  • Manager of Customer Success

    1 day ago

    Brisbane, Queensland, Australia Hutly Full time $120,000 - $180,000 per year

    Manager, Customer Success Brisbane | HybridAt Hutly, we're using AI to make real estate smarter, faster, and fairer. Our products power thousands of property professionals every day - from digital forms and compliance to data and automation.Our newest product, BuddyBee, is already transforming the way agencies work - acting as their AI sidekick to...

  • Customer Success Manager

    5 days ago

    Brisbane, Australia etrainu Full time

    Location- Brisbane- Department- Customer Success- Type- Full TimeWe are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This role will be reporting to the Head of Customer Success and based in the Brisbane headquarters. **Responsibilities**: -...

  • Customer Success Manager

    1 week ago

    Brisbane, Australia Actionstep Full time

    Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...

  • Customer Success Director

    1 week ago

    Brisbane, Queensland, Australia Prometheus Group Full time $120,000 - $250,000 per year

    About Prometheus GroupPrometheus Group is built on a culture of self-starters, accountability, and results. For more than a decade, our team has proudly served the Asia Pacific market, building a loyal customer base across energy, utilities, mining, manufacturing, and other asset-intensive industries. Our software helps customers optimise operations, extend...

  • Customer Success Manager

    3 days ago

    Brisbane, Australia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...