Field Service Supervisor

5 days ago

Dandenong, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

**Hitachi Benefits - What’s in it for you?**
- ** Salary Package**: Competitive base salary + super + company vehicle + potential to earn bi-annual bonuses
- ** Career**:Permanent Full Time Position in a leading OEM with long term job security
- ** Employee Rewards**:Exclusive staff discount on a range of goods and services through our Employee Rewards Program
- ** Career Progression**:OEM training and opportunities for upskilling with access to the latest technologies
- ** Culture**:Supportive mentors who value your input in finding new and improved ways to achieving success
- ** Health**:Discounted Medibank health insurance policy + EAP to support our employees and their families
- ** Employee Referral Program**:refer a friend and receive $$

**The Opportunity**

We are currently seeking an experienced and driven Field Service Supervisor to join our Service team based in our Dandenong branch. The key focus of this role is to provide technical guidance and leadership to our service coordinators and technicians in Victoria.

**Reporting to the Service Manager, you will**:

- Ensure our service employees comply with all WHS responsibilities, and that above all, a safety-first culture is a consistent behaviour within the team
- Mentor, guide and support the team to improve performance and efficiencies through training, performance appraisals and performance management.
- Ensure efficient utilization of equipment and resources in line with customer requirements and agreed budgets
- Provide technical guidance and support to service team members
- Supervise the time sheet accuracy and sub-contract documentation to enable prompt job costing
- Provide timely and accurate quotations for service activities
- Support existing customers through maintaining strong communication while proactively resolving issues
- Drive compliance with safety and quality lead indicators for the department. Encourage and promote active participation from the workgroup in hazard reporting, safety conversations and vehicle pre-starts
- Ensure the Service Department tooling and equipment remains inspected, calibrated, and compliant per company policy
- Experience in a similar position with the ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
- A strong ability to navigate complex issues, and be ambitious in achieving success
- A strong understanding in financial best practices of service delivery including labour, overtime, overnight accommodation, and travel recovery
- Attention to detail in documenting and follow-up
- Experience leading a diverse team of high performing trade staff
- A Safety-First leadership style
- A strong technical understanding of earthmoving equipment, or relevant trade qualifications equal to or within a related field. Previous OEM experience will be highly advantageous
- Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company._

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