Service Coordinator

7 days ago

Albion Park Rail, Australia Wormald Full time

**Brand - Wormald | Albion Park Rail, NSW | Full Time**

Wormald is seeking an experienced Service Coordinator to join our friendly Wollongong branch.
- **Competitive salary**:

- **Join a friendly and supportive team**:

- **Outstanding career opportunities with a national fire industry leader**

**About Us**

**The Role**

Based in Albion Park Rail, an exciting opportunity has opened up for an experienced Service Coordinator. Due to continued growth in the region, this role will provide administration support to the branch ensuring the seamless delivery of high-quality customer service to our clients.

You will use your extensive administration and customer service experience ideally obtained in the building services industry to meet our customer service requirements. You will work directly with field supervisors, field technicians, clients and third party providers, coordinating our client and business needs.

Your primary duties will include, but are not limited to:

- Developing and fostering close business relationships with all stakeholders
- Acting as the conduit between field-based staff and external clients
- Developing a sound knowledge and understanding of company processes to ensure clear and concise information is conveyed to clients
- Receiving, raising and following-up on service calls
- Preparing documentation, service docket pricing, purchase orders and reports
- Managing major client contracts through work order management portal
- Maintaining accurate record management in Pronto CRM system
- Providing quotations and company standardised pricing, when required
- Following up calls to clients to resolve outstanding issues

We require someone who possesses the following qualities:

- A motivated self-starter with exceptional organisational skills
- Ability to multi-task
- Attention to detail
- Ability to achieve deadlines with excellent time management skills
- Strong focus on delivering customer service excellence
- High level of written and verbal communication skills
- Proficient in Microsoft Office, Pronto (or other ERP’s)

Previous experience working closely with internal and external stakeholders, including business customers is a must.

This is an outstanding opportunity for an individual who is highly motivated with excellent people skills. In return you will receive a competitive remuneration package with the prospect of great career advancement opportunities for the right person.

Only successful applicants will be contacted.

January 2025

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