Higher Education Student Recruitment and Course Promotion Officer

**POSITION NUMBER**

3963

**DEPARTMENT**

Director Higher Education

**ROLE TYPE**

Non-teaching

**JOB TYPE**

Part time

**CONTRACT**

Fixed term

**LOCATION**

Preston

**APPLICATIONS CLOSE**

12 March 2025

**HIGHER EDUCATION STUDENT RECRUITMENT AND COURSE PROMOTION OFFICER**:

- **Annual Salary: $82,373 - $88,423 + Superannuation**:

- **Fixed-Term: 12 months (with the possibility of a 12-month extension)**:

- **Join us at MP, where we offer flexible working arrangements and a supportive environment. This role is based at our Preston Campus, conveniently located near public transport. We provide secure onsite parking, an onsite café, and are just a short drive from a local shopping centre.**

**About the Organisation**:
Melbourne Polytechnic is a learning organisation that has been delivering vocational training since 1912. Learning at Melbourne Polytechnic is a unique experience with an applied focus. delivered by teachers with real-world experience and expertise.

At Melbourne Polytechnic we are committed to providing high quality, innovative, applied and future focused, purposeful education and training to students, industry and communities. Our teachers are passionate and established in their professions and look guide students in theirs. We know that circumstances can create barriers to learning, so we offer our students personalised pathways, flexible study options and learning support.

**About the Role**:
This position is responsible for planning and implementing key activities and initiatives to increase enrolments in Higher Education courses. Reporting to the Director of Higher Education, the role works collaboratively within the Directorate and across Marketing, Acquisitions/Future Students teams to support day-to-day operations and strategic efforts that build course awareness and drive enquiries through to enrolment.

The role focuses on delivering targeted internal and external activities designed to raise awareness and promote Higher Education courses. This includes participation in events such as trade fairs, Tertiary Information Sessions (TIS), student showcases, and information sessions. The role will work closely with the marketing team to enhance the web and social media presence, aiming to generate new enquiries that will be nurtured through to enrolment. Additionally, in collaboration with the Future Students team, this position will help foster relationships with key secondary schools and relevant community organisations to support enrolment and recruitment objectives.

**Duties**:

- Develop Course Knowledge: Liaise with program areas to maintain an up-to-date, comprehensive understanding of Higher Education, Vocational Education and Training (VET), and secondary school study pathways.
- Customer Service Excellence: Provide high-level customer service to internal and external clients, ensuring timely responses to inquiries, accurate dissemination of information, and appropriate handling of course inquiries.
- Relationship Building: Establish and nurture professional relationships with education and community partners, proactively seeking opportunities that benefit student recruitment efforts.
- Collaborate with Internal Departments: Build and maintain strong working relationships with key internal departments, including Enrolment Centre, Academic Operations, Marketing, and Academic Registry.

For a full list of key responsibilities and duties, please view the **position description**.

**Skills and Experience Required**:

- Qualifications and Experience: Relevant Bachelor’s degree and a minimum of 3 years’ experience in an educational customer service environment, ideally with a background in higher education marketing.
- Communication Skills: Strong written and verbal communication skills, with the ability to effectively engage with varied cohorts and diverse stakeholders.
- Independence and Initiative: Ability to work independently with mínimal oversight, meet deadlines, and analyse workflows to ensure efficient task processing.
- Problem-Solving Abilities: Well-developed problem-solving skills with a proactive approach, demonstrating initiative in identifying and pursuing opportunities.
- Teamwork and Collaboration: Proven ability to build and maintain effective working relationships, contributing cooperatively to team goals and fostering a supportive work environment.

**How to Apply**:

- Current CV
- Cover Letter (Please ensure that you address the Key Selection Criteria outlined in the **position description**)

A National Police Check is required for the successful applicant.

**Recruitment Agencies**:
Please be aware for us to engage with you, we require internal pre-approval and you must be on the State Purchasing Contract (for Victorian government common use goods and services). We will engage with you and your agency once we have the approvals.

**Diversity and Inclusion**:

- Melbourne Polytechnic is proud to be an equal opportunity employer committed to being a c