Student Hub Advisor

**POSITION NUMBER**

3888
- **DEPARTMENT**

Student Hub
- **ROLE TYPE**

Non-teaching
- **JOB TYPE**

Full time
- **CONTRACT**

Ongoing
- **LOCATION**

Preston
- **APPLICATIONS CLOSE**

25 September 2024**STUDENT HUB ADVISOR**:

- **Annual Salary $66,244 - $71,926 + Superannuation**:

- **Plenty of room for you to further develop your career at Melbourne Polytechnic**:

- **Melbourne Polytechnic offer Flexible Working, this role is based out of our Preston Campus. We are close to public transport and provide secure onsite parking, onsite Café & restaurant with a gym facility, hair salon & we are only a 2 minute walk to Preston market.**

**About the Organisation**:
Melbourne Polytechnic is a learning organisation that has been delivering vocational training since 1912. Learning at Melbourne Polytechnic is a unique experience with an applied focus. delivered by teachers with real-world experience and expertise.

At Melbourne Polytechnic we are committed to providing high quality, innovative, applied and future focused, purposeful education and training to students, industry and communities. Our teachers are passionate and established in their professions and look guide students in theirs. We know that circumstances can create barriers to learning, so we offer our students personalised pathways, flexible study options and learning support.

**About the Role**:
This position is the primary service point for current and former students of Melbourne Polytechnic and responds to all incoming general queries from the community. This position provides student support and administration services, maximising first point resolution and a case management approach for complex queries, working closely with Teaching Departments, Academic Registry, Student Services and other areas of the institute.

The position provides exceptional front-line customer service experience through outstanding communication and engagement which delivers timely, customer-focused, high-quality advice and support to current and former Melbourne Polytechnic students, staff, other internal and external stakeholders including precinct tenants where applicable.

**Duties**:

- Work under general direction to deliver excellence in frontline customer service through innovative, consistent and quality service, guided by policy, procedure and professional standards.
- Efficiently managing team case assignments and queues to ensure timely resolution and optimal workflow within organisational standards.
- Use initiative, sound decision making skills and judgement to be responsive and solution focused taking responsibility and advocating for stakeholder issues with other areas of the institute.

For a full list of key responsibilities and duties, please view the **position description**.

**Skills and Experience Required**:

- A relevant tertiary qualification and a minimum of 5 years’ experience in a tertiary student admin environment.
- Demonstrated strong written and verbal communication skills, including the ability to communicate effectively with a varied student cohort with an ability to be flexible in responding to and having an understanding and empathy for the needs of students at all levels and across all cultures.
- Proven ability to manage challenging student behaviours and the capacity to deescalate situations.
- Demonstrated knowledge of and commitment to Occupational Health and Safety, Anti-Discrimination, Quality
- Assurance and Continuous improvement principles.
- A current Working With Children Check Card (Employee).

**How to Apply**:

- Current CV
- Cover Letter (Please ensure that you address the Key Selection Criteria outlined in the **position description**)

A National Police Check is required for the successful applicant.

**Recruitment Agencies**:
Please be aware for us to engage with you, we require internal pre-approval and you must be on the State Purchasing Contract (for Victorian government common use goods and services). We will engage with you and your agency once we have the approvals.

**Diversity and Inclusion**:

- Melbourne Polytechnic is proud to be an equal opportunity employer committed to being a child safe organisation, by ensuring that children and young people are protected from abuse or harm._