Course Administrator

**POSITION NUMBER**

3989

**DEPARTMENT**

Arts, Education and Agritech (HE)

**ROLE TYPE**

Non-teaching

**JOB TYPE**

Full time

**CONTRACT**

Ongoing

**LOCATION**

Preston

**APPLICATIONS CLOSE**

12 May 2025

**COURSE ADMINISTRATOR**:

- **Annual Salary: $59,804 - $64,577 + Superannuation**:

- **Ongoing Full-Time position**:

- **Join us at MP, where we offer flexible working arrangements and a supportive environment. Based at our Preston, Campus, conveniently located near public transport. We provide secure onsite parking, an onsite cafe, and are just a short walk from the Preston Market.**

**About the Organisation**:
Melbourne Polytechnic is a learning organisation that has been delivering vocational training since 1912. Learning at Melbourne Polytechnic is a unique experience with an applied focus. delivered by teachers with real-world experience and expertise.

At Melbourne Polytechnic we are committed to providing high quality, innovative, applied and future focused, purposeful education and training to students, industry and communities. Our teachers are passionate and established in their professions and look guide students in theirs. We know that circumstances can create barriers to learning, so we offer our students personalised pathways, flexible study options and learning support.

**About the Role**:
The purpose of this position is to work as part of the Higher Education Directorate's administration team, working in a flexible and collegiate manner to ensure the institutes policies and procedures are implemented, and that efficient and effective administration is provided and dealings with employees and the public is professionally undertaken. The position incumbent will work as part of a team that provides administrative support across the Higher Education Directorate

The position incumbent will provide high-level customer service while maintaining strictest confidence of information regarding the personal records of students, the content of examinations, and other materials.

**Duties**:

- Assist in the administration of the Student Life Cycle within the Higher Education Directorate, ensuring strong relationships between Melbourne Polytechnic, students and employers (where appropriate). This includes but is not limited to assisting with enquiries, course information, enrolments, course amendments, completions, ensure relevant and current program information is available on the staff and student portals and other administrative requirements as needed.
- Provide high-level customer service to internal and external clients, ensuring that all possible measures are taken to respond to their needs and requests in a timely fashion, disseminating accurate and timely information to internal and external stakeholders and ensure all enquiries are handled with tact and diplomacy.
- Establish and maintain positive and beneficial working relationships with stakeholders and departments across Melbourne Polytechnic.
- Perform high-level administrative support general administrative duties including correspondence, mail merges and mail outs, meeting administration and secretariat duties, resource maintenance, database maintenance, reporting, assist with producing purchasing orders, prompt payments, processing tax invoices and other assistance as required.
- Provide accurate and consistent record keeping and maintenance including databases, filing and archiving systems, to comply with Institute policy and procedures and external quality assurance requirements.
- Provide proficient use of software e.g. Outlook, MS Word, MS Excel, SharePoint, CELCAT and Student Management System (STRATA) and Markbook.
- Assist the programs in academic administration such as the management of assessment procedures, and work-placements, and day-to-day student administration.
- Assist with the administration of accreditation/ renewal of accreditation process f as instructed by the Directorate Administrator.
- Plan and prioritise administrative tasks including database establishment and management, word processing, organisation of meetings and events. Develop and maintain excel spreadsheets.
- Ensure relevant and current program information is available on the staff and student portals.

For a full list of key responsibilities and duties, please view the **position description**.

**Skills and Experience Required**:

- Appropriate tertiary qualifications or equivalent together with demonstrated experience administrative support roles preferably in a higher education setting and a Working with Children Check.
- Demonstrated high-level administrative and organizational skills including skills in document presentation, drafting and formatting, producing excel spreadsheets, database maintenance, filing and administrative systems maintenance and high-level literacy of the Microsoft Office suite. Experience in the use of Learning Management Systems (LMS) or willing to learn
- Experience in the use of Learning Management Systems (