Team Leader

1 week ago

Newcastle, Australia Avetta, LLC Full time

SUMMARY

As the Customer Success Manager, you are responsible for developing internal and external relationships that promote retention and loyalty. Your role is to support the ongoing success of your team members to meet revenue and compliance goals. Our aim is to have high level of customers that are satisfied with the services they receive and to improve upon areas of dissatisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Supporting AM and PM with onboarding of new clientele's suppliers
- Proactively Identifying revenue and compliance trends
- Planning and organising Monthly/Weekly Campaigns in accordance with onboarding, Revenue & Compliance requirement
- Reporting to Clients, Account & Project Managers as well as your direct Manager with campaign outcomes
- Ensure the correct products and services are delivered to clients in a timely manner
- Troubleshooting and problem-solving minor tech issues - Escalating through correct channels.

MINIMUM QUALIFICATIONS:

- Ability to communicate professionally to Pegasus clients, written and verbal
- Ability to support Team Members growth and learning
- Problem solving attitude
- High level of attention to detail
- Proven experience in Customer Service
- Experience in sales and providing solutions based on clients and customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
- Excellent organisational skills
- Understanding of Excel and other Microsoft suits
- Analytical and multitasking skills
- Teamwork and motivational skills

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