Team Leader

7 hours ago

Newcastle, Australia Certis Full time

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Team Leader – Aviation Security, Guard & RFS Operations (Sydney Airport)

Location: Sydney Airport – Terminals 1, 2 & 3

Company: CERTIS

Type: Full-time | Shift Work

Reports to: Protective Services Manager.

Position Purpose

Join Certis as a Request for Service (RFS) Team Leader, you will be responsible for overseeing the day-to-day operations of RFS activities across Terminals 1, 2 and 3 Based At Sydney Airport. Are you an organised and driven professional with a passion for operational excellence? Certis is looking for an enthusiastic RFS Team Leader to join our dynamic Aviation Security team at Sydney Airport.

This is a key operational role requiring strong organisational, leadership, and communication skills to ensure the effective coordination of RFS services and the delivery of high-quality outcomes. you will work closely with our Performance Manager to coordinate forward planning of rosters, manage shift coverage, and support a network of trainers, Security Officers, and key customers. Your strong planning skills will ensure seamless operations and exceptional customer service across our aviation security business.

About the Role

As a Team Leader, you will oversee the day-to-day operations of Aviation Security, Guard, and RFS (Ready for Screening) activities across Terminals 1, 2, and 3. This vital leadership role ensures smooth operational delivery, compliance with security standards, and effective coordination of staff and resources.

You’ll be responsible for leading, coaching, and motivating Aviation Security Guards to perform their duties with professionalism, while maintaining CERTIS standards of safety, integrity, and service excellence.

Key Responsibilities

Lead and supervise daily Aviation Security, Guard, and RFS operations

Plan and allocate staff, equipment, and resources to meet operational demands

Conduct site inspections and pre-shift briefings to ensure smooth operations

Coordinate staff breaks, postings, and roster changes

Liaise with Roster Planning to ensure effective deployment

Manage performance, coach team members, and address conduct or attendance issues

Ensure compliance with company policies, aviation security standards, and safety regulations

Respond to incidents and operational issues as they arise

Maintain accurate operational records and reporting

Support investigations, service requests, and client relationships

What We Offer

A professional and supportive team environment

Opportunities for ongoing training and career advancement

The chance to play a leading role in maintaining the safety and security of Sydney Airport

Join CERTIS and lead a high-performing team ensuring the safety, compliance, and efficiency of Aviation Security, Guard, and RFS operations at Sydney Airport.

Apply now to make an impact with one of Australia’s leading aviation security providers.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

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Sydney Night Patrol & Inquiry Co Pty Ltd

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