Team Leader

11 hours ago


Newcastle, Australia HAYS Full time

Experienced Service Desk Team Leader Required for Award Winning IT Managed Service Provider.

**Your new company**
With over 20 years’ experience supporting clients all over eastern Australia, this organisation is known for specialising in providing complete technology solutions to their clients. They are an award winning Managed Service Provider with a focus on empowering their clients to utilise their technology.

**Your new role**
As the Service Desk Team lead you will be responsible for managing a team of Level 1 Service Desk Analysts, resolving level 2 escalations where required. You will provide leadership and guidance to the team to ensure they deliver quality support to a wide range of clients.

**What you'll need to succeed**
- Strong level 2 technical skills
- Willingness to continue professional development through certifications
- Exceptional communication and organisation skills
- Prior experience as a Senior Service Desk Analyst or Level 2 Technician
- Professional Microsoft Certifications are highly desirable

**What you'll get in return**
In return for your hard work you will be rewarded with the opportunity to work in an organisation that is dedicated to the professional development of there staff. This organisation is a Microsoft Partner and provides staff the ability to further their professional development through obtaining approved certifications.

**What you need to do now**

**LHS 297508** #2733244


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