Observability Platform Lead

Company Description

**Let’s create a more sociable future together**

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you

**Job Description**:

- **
Bring your passion and feel the energy**:

- ** This is just the start, so dream big**:

- ** Flexible/ Hybrid working**

Sound good? Read on.

Here is a taster of what you can expect in this role:
**Strategic Vision & Planning**

**Define observability goals: Develop a clear vision for Observability, ensuring alignment with the EGL’s operational, product and service delivery goals.**
- Tech stack decisions: Select, evaluate, and implement observability tools and frameworks (e.g., Dynatrace, Prometheus, Grafana, Datadog, OpenTelemetry, Jaeger, ELK Stack).
- Roadmap development: Plan out the evolution of observability practices in line with the Endeavour Group’s growth and changing infrastructure.

**Architecture & Design**
- Design observability infrastructure: Lead the design and implementation of centralized logging, monitoring, and tracing infrastructure.
- Integration with CI/CD pipelines: Ensure observability features are integrated into the CI/CD pipeline to promote best practices in automated monitoring and alerting.

**Cross-functional Collaboration**
- Collaborate with DevOps/SREs: Work closely with DevOps, Site Reliability Engineers (SREs), and other stakeholders to create systems that are not only observable but also resilient and scalable.
- Incident response: Lead efforts in incident postmortems, working with teams to understand failure scenarios and refine observability to help prevent similar issues in the future.

**Metrics, Alerts, and Dashboards**
- Define key metrics: Determine critical metrics (such as latency, error rates, throughput, resource utilization, etc.) and set up appropriate collection, storage, and alerting for those metrics.
- Alerting & incident management: Implement intelligent alerting that reduces noise and ensures timely responses to issues, while continuously refining alert thresholds.
- Dashboards: Design and maintain intuitive, actionable dashboards for different stakeholders, including engineers, product teams, and executives.

**Performance & Optimization**
- Performance tuning: Continuously monitor performance metrics and work with engineering teams to optimize code and infrastructure.
- Cost optimization: Help manage and optimize costs related to observability, ensuring that tools and services used for monitoring and logging are efficient and not over-provisioned.

**Continuous Improvement & Automation**
- Automate observability: Automate the deployment, scaling, and management of observability tools to ensure they're available when needed and reduce manual overhead.
- Continuous feedback loop: Iterate on the observability system based on feedback from incident responses, performance metrics, and evolving requirements.

**Security and Compliance**
- Data privacy: Ensure that observability data (logs, traces, and metrics) complies with legal and regulatory requirements, especially in areas like data retention and user privacy.
- Security: Make sure observability tools and processes are secure and that access to sensitive operational data is restricted appropriately.

**Team Leadership & Development**
- Leadership and mentoring: Mentor and grow a team of observability engineers or specialists, promoting best practices, innovation, and a culture of continuous learning.
- Documentation & training: Ensure proper documentation is in place for observability systems, procedures, and troubleshooting methods to ensure teams can use them effectively.

**Qualifications**:
Now let’s talk about you:

- Tool Expertise: Proficiency in observability tools like Dynatrace, Prometheus, Grafana, Datadog, New Relic, OpenTelemetry, ELK Stack, Jaeger, etc.
- Technical Expertise: Significant experience in software engineering, system design, or DevOps, with at least 5 years focused on observability and monitoring in production environments.
- Platform Proficiency: Strong understanding of distributed systems, microservices, and cloud architectures.Familiarity with container orchestration platforms (e.g., Kubernetes) and cloud platforms (AWS, GCP, Azure).
- ITIL Proficiency: Solid understanding of ITIL 4 principles, particularly in incident, problem, and change management processes.
- Data Analysis and Reporting: Skilled in creating reports and dashboards to support data-driven decision-making.
- Automation and Scripting: Familiarity with JavaScript, Glide API, and ServiceNow automation workflows to streamline IT processes

**The benefits are good too**
- We offer flexible working in every sense