Student Services Officer

22 hours ago

Ashfield, Australia Australian Institute of Science and Technology Full time

**About AIST**

The college offers a caring and supportive learning environment, with courses which provide a broad range of career opportunities. It is a specialist learning organisation that delivers Diploma and Advanced Diploma of Leadership & Management and Information Technology and Graduate Diploma of Management (Learning).

**About the roles**

The Student Services Officer is responsible for meeting the needs and concerns of all students at AIST. This role involves the provision of student services including, student welfare advice, attendance advice, student complaints / appeals, certificate management and associated issues.

**Must Have**:
Must have an experience as a Student Service Officer for minimum 2 years in an RTO Organisation.

An extensive background in student/client services within an educational environment, particularly focusing on close contact with students.

Experience in dealing with people from diverse/multi-cultural environments

Experience in providing information/services to customers.

An undergraduate degree or equivalent and relevant industry experience is required for this position.

Monitor that students’ attendance is being recorded in the correct format and accurately on the class rolls by the trainers on daily basis.

Ensure students’ attendance is recorded into the aXcelerate system accurately, consistent with the class rolls.

Counsel the students regarding any matter that would be of their interest or concern

Process student requests (withdrawal, deferral and release)

Manage Overseas Student Health Cover (OSHC) for students

Managing student Complaints and Appeals

Issuing attendance/academic course progress warning letters and notice of intention to report

Issue intention to report letters for the non-compliant students.

Liaise with Compliance Manager and admission staff on following up student appeals.

Send the outcome of the appeals to the students and Compliance Manager.

Issue the Statements of Attainment, Transcripts and Certificates upon student request.

Provide documentations to Compliance Manager/CEO in regard to any request from DHA and Overseas Student Ombudsman

Liaise with VET Manager to organise intervention classes for students

Manage the issuing of student progress reports, certificates and Statements of Attainment

Australian Institute of Science and Technology will offer an exciting and challenging work environment, on-going professional development, career advancement opportunities, and all the support you need to be an excellent Student Service Officer.

**Job Types**: Full-time, Casual

**Salary**: $25.00 - $30.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Ashfield, NSW 2131: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Education Industry: 2 years (required)

Work Authorisation:

- Australia (required)

  • Service Support Officer

    22 hours ago

    Ashfield, Australia Vision Australia Full time

    **Permanent, part-time opportunity (working 3 days per week)**: - **Based at our Ashfield location with occasional work at our Caringbah office**: - **Base Salary = $67,263 (pro rata) + Superannuation + **Salary Packaging** **up to $15.9k** **About Us** Join an organisation committed to making a positive difference in the lives of others. As a Vision...

  • Student / Graduate Planners (Up to 12 Months)

    23 hours ago

    Ashfield, Australia Inner West Council Full time

    **Inner West Council is an Inclusive Employer.** IWC is dedicated to reflecting our community and strongly encourage Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, people of diverse sexualities and genders, Veterans, young people, and mature aged workers to apply. This is...

  • Service Support Officer

    6 days ago

    Ashfield, Australia Vision Australia Full time

    **Permanent, part-time opportunity (working 3 days per week)**: - **Based at our Ashfield and Caringbah locations**: - **Base Salary + Superannuation = $71,050 (pro rata) + Salary Packaging** Do you want to make a difference and become a part of a team that supports a future where people who are blind or have low vision can live an independent life they...

  • Intake & Assessment Officer Ashfield

    1 week ago

    Ashfield, Australia Presbyterian Aged Care Full time

    About us Our mission is to provide care and accommodation for older Australians, with a commitment to excellence. For over 75 years, we have been one of Australia's most experienced and trusted providers of aged care services. We know how to provide compassionate care. About the role People are the heart of everything we do. As our Intake Assessment...

  • Welcome Project Ambassador

    2 weeks ago

    Ashfield, Australia SSI Full time

    This document describes your position as a volunteer, student or intern (VSI) at Settlement Services International Limited and its subsidiary entities (SSI Group). Please read and accept the following duties and responsibilities. The Welcome Project aims to encourage inclusiveness and strengthen a sense of belonging by engaging local residents to act as...

  • Payroll Officer

    6 days ago

    Ashfield, Australia The Rev. Bill Crews Foundation Full time

    **DESCRIPTION** The Rev. Bill Crews Foundation is one of Sydney's largest frontline charities and has been operating for almost 40 years. Our mission is to provide assistance to address the cause and effect of homelessness and poverty, faced by marginalised individuals. We succeed in achieving this through a combination of caring services like food...

  • Customer Service Officer

    23 hours ago

    Ashfield, Australia Inner West Council Full time

    **About Inner West Council** Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you...

  • Plt Placement

    1 week ago

    Ashfield, Australia Luminous Legal Full time

    **JOB DESCRIPTION**: **The role** will variably involve working in the following areas of law: - Commercial Law; - Family Law; - Property Law; and - Criminal Law. **Your duties** will mainly be to assist and support our solicitors. Your duties will therefore include legal research, drafting draft legal documents and correspondence, filing court documents,...

  • Performance Support Officer

    1 week ago

    Ashfield, Australia SSI Full time

    Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia? With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities. About Role All Australians have a right to a dignified and meaningful life. The...

  • Child Safety Officer

    1 week ago

    Ashfield, Australia SSI Full time

    Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people...