Performance Support Officer

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About Role
All Australians have a right to a dignified and meaningful life. The National Disability Insurance Scheme (NDIS) provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life.
SSI partners with the National Disability Insurance Agency (NDIA) to deliver local area coordination services within two Sydney regions for people with disability 9 to 64 years of age, their families and carers. We are the first point of contact for people with disability to access the NDIS and other services and supports in the community. We also deliver community projects to support a more inclusive and equitable society.
About You
Performance Support Officers will report to the Manager Performance Optimisation (MPO) and perform a diverse range of duties, including assisting with the distribution of LAC workload, assigning plans, and monitoring and reporting on performance.
The role is responsible for supporting the Service Area Managers and LAC team in meeting contractual performance standards. It will provide necessary reports and guidance to Team Leaders and LACs, assisting them in meeting their KPIs.
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
- Tertiary qualifications in human services, community services, quality assurance, data entry, adult learning/education, training or other related qualifications.
- Demonstrated experience in providing performance reports and storing/maintaining accurate data records.
- Willingness to develop skills and knowledge in quality assurance.
- Demonstrated experience in delivering on performance targets and social impact outcomes.
- Experience working with client record / management systems and demonstrated capabilities in data warehousing.
- Effective data entry and data management skills
- Understanding or experience of the NDIS LAC program contractual Quality and KPI requirements would be an advantage

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our Commitment to Diversity
To Apply
Applications close Tuesday, 7th October 2025
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.