Intake & Assessment Officer Ashfield

About us

Our mission is to provide care and accommodation for older Australians, with a commitment to excellence. For over 75 years, we have been one of Australia's most experienced and trusted providers of aged care services. We know how to provide compassionate care.

About the role

People are the heart of everything we do. As our Intake Assessment Officer, you will screen, triage, risk assess and provide high quality intake and assessment screening. The Intake and Assessment Workers will provide the intake function; receiving initial referrals, undertaking eligibility screening, and reviewing referrals to ensure the right level of care is provided.

Receive and action all CHSP incoming referrals via my age care portal
Review referrals with Home Care Package approvals and, provide Home Care information, and if appropriate refer on to HCP Case Manager

About You

Knowledge and experience in undertaking assessment and case management of clients with complex health and or social needs
An understanding of issues affecting older persons including those from special needs groups.
Demonstrated knowledge of client pathways and services
Excellent communication, negotiation and analytical skills.
Excellent time management skills and the ability to work independently.
Commitment to quality customer service
Experience in the Microsoft software packages
Current Drivers’ License
Satisfactory Police Check,
Professional knowledge and understanding of the ageing process and an awareness of the issues confronting older persons living in the community.

What's involved in the role?

This position screens incoming referrals and Support Plan Reviews from My Aged Care and conducts telephone assessments to determine an older person’s health and social needs. Duties include:
Working professionally with clients, families and representatives, employees at all levels internally and liaising with relevant external stakeholders, including community support agencies, brokerage agencies, contractors
Reporting to the Home Care Service Manager and liaising externally with Clients, Carers and their families, My Aged Care Contact Centre, Aged Care Assessment Service, Regional Assessment Service practitioners, Medical Practitioners and Health Professionals
The Intake Officer will ensure a responsive and proactive intake experience for prospective clients, their families and referring agencies to provide excellent customer service to continue to grow PAC’S client base. This also includes the promotion of PAC’s services

Life at PAC

As an employee at PAC, you are rewarded and recognised for your work, and you'll have access to a range of perks and benefits. We are a community where people feel valued and this is brought to life with regular social events. Some others include:
Maximise your take-home pay with Not For Profit salary packaging & leave loading
We offer our staff excellent paid training & career development opportunities
Paid parental leave
Access to free employee assistance programme
Based in our Ashfield office but once assessed as competent by the manager can be a mix of office and WFH
$33.80 P/H + Super
Permanent full time opportunity - 8am to 4.30pm Monday to Friday
Christmas Vouchers
Opportunities to grow and work within Home Care, and Residential Aged Care Villages
Tailored PAC Learning Program for your career development & planning
PAC Picnic Day

How you can apply

**Please note**: Presbyterian Aged Care has a mandatory COVID-19 vaccination requirement for all workers and a mandatory Influenza vaccination requirement for aged care workers unless assessed as exempt. Evidence of vaccination will be required to be provided during the recruitment process.