Front Office Duty Manager

1 week ago

Brisbane, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2024051277
**Location**: Brisbane
About Us
About the Role
We are currently seeking an Duty Manager to join our amazing team in the Front Office Department. Reporting to the Rooms Division Manager you will be supporting the Front Desk, Concierge and the Communication Teams in their daily operations. As the manager on duty you will be expected to lead and demonstrate the highest standards of service when engaging with guests from arrival to departure, and responding to all requests, inquiries and complaints during their stay.

**Responsibilities**:
Provide welcoming, professional and courteous service to all guests from arrival to departure
Handle guest requests, inquiries and complaints appropriately and with professionalism
Ensure the Front Office maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
Assisting in the coordination of Hotel activities, training and developing of team members
You will be rostered over a 7-day cycle, either on a morning or late shift, though some night shifts may be required to cover leave of the night team.
Skills and Experience
Minimum 2 years Front Office experience in a 5 star hotel (preferred)
Comprehensive understanding of all aspects of the Front Office Department including Night Audit Procedures
Good understanding of hotel operations
Proficient with Excel and Word (Opera highly regarded)
Accuracy in all paperwork is essential so a mixture of computer literacy and interpersonal skills are required.
A passion for delivering exceptional guest experiences
Excellent communication skills with guests, management and team members
Culture and Benefits
Great Career Opportunities
Exciting 5 Star Hotel Environment
Complimentary Shift Meal
Food & beverage discounts in all F&B outlets within the Hotels
SPB

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