Front Office Manager

2 weeks ago

Brisbane, Australia YMCA Brisbane Full time

**George Williams Hotel** is a reputable, high quality and professionally operated 4-star inner city Hotel with 103 guest rooms and 4 conference rooms.

Located in the heart of the Brisbane CBD, near Roma Street Station, Queen Street Mall, Suncorp Stadium and the Brisbane River, the George Williams Hotel is one of the city’s most convenient and affordable destinations for executives, couples and groups visiting this vibrant, cosmopolitan metropolis.

We are currently recruiting a **Front Office Manager** on a **Permanent, Full-time **basis.

**ABOUT THE ROLE**

The role of a **Front Office Manager** will involve managing all front of house operations at the George Williams Hotel through directive leadership and a disciplined approach by ensuring strict labour management and the highest quality and timely delivery of guest service standards.

The responsibilities include (but are not limited to):

- Manage the day-to-day front of house, hotel reservations, guest service and ensure guest satisfaction, a high-quality standard and maintain cost control in a profitable environment
- Responsible for front of house staff recruitment and induction process to ensure qualified staff are recruited, completed their on-boarding, and trained in all areas of responsibility
- Ensure all front-of-house staff have received and are held accountable for the achievement of daily and monthly sales targets and follow up on a monthly basis with staff
- Continually develop and improve the quality of service to customers and guests of George Williams Hotel

**SELECTION CRITERIA**
- Extensive recent management experience in a similar role including day-to-day management, supervision and training of staff
- Demonstrated strong understanding and proven management record of all major reservation channels, including GDS, channel management systems, wholesale and corporate agreements and third-party websites
- A demonstrated ability to inspire your team to succeed
- Ability to navigate conflict resolution in a professional manner.
- Demonstrated understanding of PMS systems with the flexibility to investigate and learn/implement new systems
- Current First Aid and CPR Certificate; or be willing to obtain
- Current RSA Certificate; or be willing to obtain
- Willing and able to work flexible hours as determined by business requirements including availability to work weekday and weekend shifts as required
- Willingness to provide current Police Check within one month of commencing and a new certificate every two (2) years.

**BENEFITS**

The Y offers a fantastic employee benefits program which includes:

- Free YMCA gym membership
- Free Group Fitness classes including; Boxing, Pilates & Yoga.
- Discounted accommodation rates at the George Williams Hotel
- Discounted rates at our childcare facilities
- Discounted rate on health care through; Medibank Private
- A range of online benefits through our online employee discounts and benefits program

**Our Commitment**

The YMCA is an equal opportunity employer and is committed to safeguarding children and young people

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