Front Office Manager

2 days ago

Brisbane, Australia Hyatt Regency Brisbane Full time

Summary

**About Hyatt Regency Brisbane**

Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.

Located on Queen Street Mall, five-star Hyatt Regency Brisbane is a premium retreat in the heart of Brisbane’s Central Business District and premium shopping mall. The hotel features 292 well-appointed guestrooms with modern décor, two food and beverage experiences; Lennons Restaurant and Bar and Hibiscus Room, along with 100sqm of flexible meeting space at Executive Studios on lobby level and newly designed event venue within Hibiscus Room is an impressive 300sqm of unique space with natural light from the break out terrace. Other facilities include 24-hour fitness centre and the iconic outdoor 20-metre infinity pool ideal for unwinding after a day’s work, shopping or exploring Brisbane.

We are currently recruiting for a** Front Office Manager** to join our Front Office team. This role will report to our Director of Rooms.

**About the Role**

As an energizing and confident Front Office Manager, this is your opportunity to influence and mentor our Front Office team through a period of growth. You will have the ability to connect with people and make things happen at Hyatt Regency Brisbane.

A strong understanding of multi-tasking and caring for our guests will ensure your day is full of exciting challenges and is never dull. This varied and dynamic role provides a chance to develop your professional hospitality career within an international company and offers a pathway to senior operational leadership roles in the future. This role is responsible for both our Front Desk and our Bell/Concierge areas of the department.

**Some of the responsibilities include**:

- To manage the varied aspects of Front Office operations including supporting our guests journey from reservations and enquiries, check in and check out of the hotel
- Driving guest satisfaction, World of Hyatt enrolments & upsells through varied strategies
- Responsible for leadership of the Rooms team, including Duty Managers. You will be tasked with training and development to achieve a culture of excellence, whilst supported by the Director of Rooms
- Monitor and control Hotel inventory requirements on a daily basis and ensure all room assignments are reflective of guest needs
- To efficiently and effectively handle and resolve guest complaints and concerns and escalate as required
- To ensure all associates provide excellent service to both internal and external customers
- To have complete working knowledge of the fire control panel and understanding of your role in an emergency
- Ensuring that credit & cash handling policies are consistently adhered to

**Role requirements**:

- Be an inspirational people person that is passionate about developing and mentoring a team
- Front Office leadership experience in a similar, large scale five-star hotels is essential
- High level of proficiency with Opera and general operating systems is required
- High level of both written and verbal communication
- High level of grooming and personal presentation
- Flexibility to work a variety of shifts including early mornings, late nights, overnights, weekends and public holidays
- Unrestricted working rights in Australia

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

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