Front Office Manager

6 hours ago

Brisbane, Queensland, Australia SONG People & Culture Full time $60,000 - $90,000 per year
Introduction

Who we are 

CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2024 and beyond. 

CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across Australia. Providing service excellence is our priority, ensuring our guests and residents alike receive a positive experience.  

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution. 



Description

Job Description:

This role will work closely with the General Manager to offer exceptional guest service to our residents and short-term guest alike, and to manage day-to-day front office operations and its team. This position offers the platform to showcase your customer experience skills in a new and luxury environment within the residential space. 

  • Front desk duties in the absence of a dedicated team member. 
  • Manage the operations of the entire Front Desk Team. 
  • Recruitment, onboarding, training, performance reviews and performance management of the front office team are conducted as needed and according to best practice 
  • Ensure the accuracy, efficiency and streamlining of procedures relating to front desk operations and procedures. 
  • Work closely with the General Manager to communicate and resolve all issues concerning the property and its team. 
  • Assist the General Manager to improve Occupancy, Guest feedback and Reviews and Revenue by promptly communicating with guests and resolving complaints, managing rooms on maintenance and effectively communicating booking inflow and availability and assisting with programs including:  ADR improvement, incorporating ECI, LCO and room upgrades.
  • Maintain a clean and safe workspace, 
  • Schedule and maintain rostering of the team as required by the needs of the business, and in consultation with the General Manager. 
  • Any other reasonable duties as requested by Management. 
  • Ensure the team is adhering to company policies and procedures. 


Skills And Experiences

Desired Skills and Experience: 

  • Previous experience in front office operations role
  • Previous experience using RMS Management Software is preferable.
  • Hospitality Industry experience desired
  • Flexibility to work 7 days a week 
  • Stakeholder and relationship development skills
  • Time management skills
  • Critical attention to detail
  • Communication skills (written and verbal); and
  • Troubleshooting skills.
  • Full Australian Working Rights

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