Customer Service Consultant

**Company Description** Join the TSA Family: Elevate Customer Experiences with Us**

TSA is proudly Australian-owned and a leader in the Outsourcing Industry. We help some of the country's biggest brands connect with their customers in meaningful ways. With call centres in both Australia and the Philippines, we’re on a mission to revolutionize how people interact with brands, creating experiences that leave a lasting impression.
**Job Description** About the Role**:
As a Customer Service & Claims Consultant you will be the voice representing our insurance partner, IAG, resolving customers insurance claims. You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry. You will also make outbound calls to third party businesses to arrange the automotive claim’s repairs and assessments. to everyday claims and account upkeep with IAG.

This role offers you the ability to build strong connections with your customers, ensuring they are provided with the highest level of customer experience as you support the end-to-end management of their claim. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success

**What You'll Be Doing**:

- ** Customer Interaction**: Receive and manage customer calls regarding their automotive insurance claims. Build genuine rapport, provide a positive experience, and resolve their inquiries efficiently.
- ** Outbound Calls**: Reach out to third-party businesses to arrange repairs and assessments for automotive claims.
- ** Relationship Building**: Establish trust with customers, managing their claims with a personal touch and ensuring their needs are met with care and precision.
- ** Collaboration**: Work with suppliers and repairers to validate and process claims. Keep detailed records and manage expectations effectively.

**Qualifications** Why You'll Love Working With Us**:

- ** Comprehensive Training**: Enjoy fully paid, hands-on training with our 4-week program designed to set you up for success.
- ** Flexible Work Options**: After mastering your role, transition to a hybrid work model with the option to work from home 2 days a week.
- ** Modern Workspace**: Experience our brand-new office located on Bourke Street when working in the office.
- ** Career Growth**: Take advantage of our internal development programs and advancement opportunities within the company.
- ** Supportive Culture**: Join a team dedicated to supporting everyday Aussies during challenging times. We celebrate and reward hard work in a collaborative environment.

**What We're Looking For**:

- ** Exceptional Communicator**: You have excellent listening skills and can engage in meaningful conversations with empathy and respect.
- ** Customer-Centric**: Passionate about delivering outstanding service and making a positive impact.
- ** Quick Learner**: Open to acquiring new skills, implementing them effectively, and celebrating your achievements.
- ** Resilient and Adaptable**: Able to handle challenges with a positive mindset and resilience.
- ** Tech-Savvy**: Comfortable with multi-tasking and navigating various computer systems.
- ** Solution-Oriented**: A proactive problem-solver with a focus on finding effective solutions.
- ** Home Office Ready**: A stable internet connection and a suitable work-from-home setup.
- ** Flexible Availability**: Willing to work a rotating roster Monday to Sunday, from 8am to 8pm.

**Additional Information**

**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_