Support Coordinator

West Coast care is looking for a highly motivated and proactive individual to work with NDIS participants in a support coordination role.

The role includes:

- Reviewing participants NDIS plans and ensuring appropriate supports and services are sourced and implemented.
- Building capacity for participants who experience complex barriers and to assist them towards achieving their planned goals.
- Coordinating supports for participants and liaising with NDIA planners, allied health and other community-based and mainstream services.
- Where possible, building participants' capacity to coordinate their own supports.
- Responding to enquiries, preparing information and reports as needed.
- Develop a high-performance culture, committed to quality and outstanding service to the participants.
- Provide leadership in delivering high-quality life outcomes for our participants (and their families where appropriate).
- Lead and manage teams to achieve participant's goals.
- Maintain knowledge of NDIS incident reporting, and reporting of URP and RP.
- Ensure the implementation of BSP /work with the allied health team of the participant to work continuously towards the participant's NDIS goals.
- Ensure effective operational management of the portfolio including all administrative support within policy and procedural guidelines.
- Establish and maintain collaborative relationships with key internal/external stakeholders.
- Be responsible for the overall performance within their area of responsibility
- Perth Metro Travel
- Great at building relationships with our participants, their families, support workers, peers, other services and stakeholders
- Tenacious and have a can-do attitude to solving challenges and making a difference in the lives of the participants we support
- Keen to get involved.
- Solid knowledge of the NDIS funding model and processes.
- A high degree of personal resilience, demonstrated through the ability to work through difficult issues whilst remaining professional and keeping your eyes on operational change and performance improvement.
- Have excellent problem-solving skills, be decisive and willing to “have a go” at managing difficult situations.
- Ability to manage staff resources in a complex environment.
- Understands of legislation and standards applicable to the disability sector.
- Understands of risk management principles.
- Excellent written and verbal communication and negotiation skills.
- Excellent computer literacy including Microsoft 365 with the ability to learn and manage new IT systems.
- Previous support coordination experience
- Excellent organisational, time, task, planning, and priority management.
- Passion for supporting the human rights of people with a disability and a focus on quality outcomes.

Must Have
- A fully insured vehicle
- Current drivers license
- Ability to use Microsoft Office tools
- Experience and understanding of the NDIS and quality and safeguards commission
- Experience working with people under the NDIS
- NDIS worker screening check or willing to obtain one.

You will have a strong background in working in NDIS Disability Services or similar, most likely from the disability, health or community services fields. Strong leadership and administrative skills, as well as the ability to multitask on a constant basis, are key requisites of the position

**Job Types**: Full-time, Part-time

Pay: $65,000.00 - $79,000.00 per year

**Benefits**:

- Professional development assistance
- Travel reimbursement

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- On call
- Weekend availability

Licence/Certification:

- Working with Children Check (preferred)
- Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 25/12/2024
Expected Start Date: 15/11/2024