Concierge

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
Are you enthusiastic, friendly, and passionate about providing top-notch customer service? Join our team as a Concierge at The Loft, a trendy flexible workspace managed by JLL on Chapel St in South Yarra.

As the Concierge, you will be the face of our operation, delivering exceptional service to our clients and their customers. Your role will encompass a range of skills, including answering phone calls, greeting guests, and providing IT support. You will be an integral part of our Community Team, responsible for upholding our high standards and ensuring a positive experience for everyone who enters The Loft.

**An overview of the role**:
Manage the front desk area, checking in and out day users and visitors in line with our customer welcome process.
Support client needs and inquiries, escalating any issues for quick resolution.
Ensure the smooth operation of common spaces throughout the day.
Manage meeting room facilities and assist with AV setup as required.
Handle mail and package acceptance, both incoming and outgoing.
Assist with building operations and maintenance tasks.
Maintain the cleanliness and functionality of the kitchen, including light cleanup and restocking supplies.
Identify any issues for escalation to upper management.
Perform additional duties as assigned by management.

**Sound like you? This is what we’re looking for**:
1-2 years of experience in a similar role is essential.
Enthusiastic, confident, and friendly demeanour.
Strong attention to detail and accuracy.
Ability to work autonomously and multitask effectively.
Intermediate skills in MS Word and Excel.
Demonstrated experience in working independently and acting as a reliable team member.
Motivated to excel and eager to learn and grow in the role.
Ambitious and committed to driving the brand to new heights.

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
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Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed toget