Cards and Payments Officer

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Bank of Queensland (not for Hatch)**

Hatch is supporting Bank of Queensland to find a great Cards And Payments Officer to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Bank of Queensland.

**About the role at Bank of Queensland**

Join us on a 12 month contract, where as a Card and Payment Operations Analyst you will support the end to end operations for all card and deposit products ensuring their effective operation from enquiry and origination through to account initiation, account usage, account maintenance and account closure.

You will regularly liaise with internal stakeholders, BOQ branch network and external vendors in order to:

- Manage operations for all deposit products by:

- Processing daily payments chargebacks and disputes
- Managing term deposit maturities and notice withdrawals
- Managing the successful submission of payment batches and SWIFTS
- Managing audit confirmations, trace and recall requests
- Investigating outstanding reconciliation items
- Preparation and settlement of Foreign Currency deals
- Uploading of batch payments for leasing products

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Process Management and Ongoing Improvement - Manage and improve organizational processes to minimize complexities and increase productivity
- Stakeholder Engagement - Partner with stakeholders to understand specifications, business requirements, and communicate insights
- Execution and Project Management - Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals

**Strengths**
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Numerical problem solving - Works with numerical information and performs mathematical calculations to solve problems
- Creativity - Generates multiple innovative/new/novel ideas to solve a problem

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Bank of Queensland.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $80,000.00 - $120,000.00 per year

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